In March 2002, Bank of Communications launched a modern 95559 customer service center to provide services for corporate and private customers. Just dial "95559" and you can enjoy a series of convenient and fast financial services of Bank of Communications 24 hours a day.
95559 implements the responsibility system of first inquiry, and will deal with customers' suggestions in time and reply as soon as possible to ensure customers' satisfactory service.
Extended Information 95559 Telephone Customer Service Main Service Contents:
1. Business consultation: it can handle enterprise information inquiry and financial business consultation. The public information includes: quotation, interest rate, special merchants, outlets, self-service equipment and brokerage information.
2. Helpline: Help customers solve all kinds of problems and difficulties in handling banking business at any time. When customers handle banking business through various channels, they can ask the customer service staff for help through 95559 telephone banking.
3. Self-service transaction: call 95559. Under the guidance of voice prompts, customers can conveniently inquire about their multiple accounts, transfer funds between registered accounts, and transfer funds to other people's accounts, and realize financial functions such as self-service payment, bank-securities transfer, lottery betting, loss reporting, foreign exchange trading, open-end fund trading, and stock trading.
4. Suggestion window: accept customers' criticisms and suggestions on the acceptance of products, services and business of Bank of Communications, and give customers a satisfactory answer within the specified time. Bank of Communications has formulated a strict management process for handling customer suggestions and complaints, as well as every criticism and suggestion made by customers.
5. Customer contact: The bank actively contacts customers by telephone, fax, etc. , and send all kinds of important notices, business promotional materials and product information to customers.
Bank of Communications -95559 Telephone Customer Service
Baidu encyclopedia -95559