Knowledge management has become the hottest topic in enterprise informatization. Through early informatization, many enterprises have realized the great influence of information on enterprise development and competitiveness acquisition. Information itself is a fleeting signal, which enables enterprises to understand the changes in the surrounding environment and their own changes, so as to make correct judgments on opportunities and threats, strengths and weaknesses. However, information itself also determines that information can only bring short-term competitive advantages to enterprises, which is also the direct reason why many enterprises grow up but collapse instantly, because this kind of resources is extremely limited. However, informatization can bring competitive advantages to enterprises. Although this advantage can't be said forever, it can be sustained. This is a new resource advantage realized by enterprises through information technology, which comes from knowledge, or knowledge itself.
Project management has a long history. The experience accumulated over thousands of years has been continuously disseminated through various channels, but the effect is limited. Many inexperienced project managers still accumulate their own experience in the failure of practice, which brings immeasurable losses to the implementation process of the project and directly affects the quality of the project and the image of the project management enterprise. We imagine that if an engineering project management enterprise can establish a mechanism of knowledge sharing, dissemination, exchange and innovation, so that the internal personnel of the enterprise can continuously precipitate management experience through targeted discussion, assessment and reward, and continuously extract valuable knowledge from the experience, it can form a unique resource in the industry. This kind of resources will bring enterprises the dual effects of reducing costs and improving service level, and will bring enterprises a competitive advantage.
When reviewing the value of information to enterprises, we find that the value of information is actually limited, and the ability to capture the value of information is the key. In the past, this ability was often provided by energetic, intelligent and charming business leaders. However, in the face of complex and huge engineering projects, countless trivial data and various influences, no enterprise can provide enough leaders to provide this ability. The crisis of talents is essentially a crisis of ability, and the cultivation of ability comes from knowledge. Does this knowledge come from outside or inside the enterprise? Is this knowledge exclusive or shared? The answer is self-evident. Moreover, enterprises must also provide a fair and just mechanism, so that such an answer will not appear childish and ridiculous.
Then we should consider how to build a knowledge management framework in engineering project management enterprises, so as to help enterprises develop into knowledge-based enterprises and grasp the competitive advantage of knowledge resources in development. Today's enterprise informatization must be knowledge and learning.
Starting from the meaning of knowledge management, we first need to realize that enterprise knowledge management is not a simple concept of collecting, processing and disseminating knowledge, but a concept of enterprise management around enterprise knowledge. Under this concept, knowledge management is not a foreign body independent of the business department of the enterprise. Tools and methods of knowledge management can provide sufficient intellectual support for business departments.
We believe that the two most important points of knowledge management are to establish a platform to support enterprise knowledge sharing and innovation and a mechanism to promote the operation of this platform. We build a big framework of enterprise knowledge management around these two points.
Enjoy knowledge * * *
Knowledge sharing is a controversial topic, especially in a highly competitive environment. The knowledge accumulated by individuals through study and practice is the embodiment of their competitiveness. For enterprises, in order to maintain their competitive advantage, they are even more reluctant to let their competitors acquire core technologies and knowledge. However, this is an era of rapid development, and any competitive advantage that relies on inherent technology and knowledge is short-lived. Only through positive self-improvement and knowledge exchange can we judge the influence of new knowledge and technology, and introduce this influence into business processes and management in time, so as to maintain competitiveness that does not lag behind the times.
Knowledge sharing is realized through specific activities such as knowledge collation and dissemination, and the establishment of enterprise knowledge sharing platform is to make these activities be carried out correctly, fairly and reasonably.
Knowledge in engineering project management enterprises can be divided into two categories: conceptual knowledge and practical experience knowledge. Conceptual knowledge includes cultural connotation, rules and regulations and basic knowledge related to project management. Practical experience knowledge includes dynamic contents such as contract management, quality management, schedule management and investment management in the project process, as well as customer knowledge, relevant partner knowledge and supplier knowledge accumulated in practice. This knowledge is more implicit, but more valuable.
This knowledge needs to be sorted out in a certain way before it is easily accepted. At present, coding and classification techniques are generally used for conceptual knowledge, which is very easy to be retrieved and consulted with the rapid development of literature standardization and information network technology. Today's information technology also provides a platform for online information sharing. Through the construction of information system, everyone in the enterprise can keep abreast of the latest knowledge changes of the enterprise, such as the revision of rules and regulations and the enterprise. For practical experience knowledge, knowledge base technology is used to store relevant information according to the theme. By formulating specific management operation rules, the data collected in the operation are standardized, segmented and extracted, and a two-dimensional or multi-dimensional and easy-to-understand model is constructed.
The dissemination of knowledge is the first step of knowledge producing value. The construction of enterprise knowledge dissemination platform is essentially the construction of knowledge flow within the enterprise. In other words, knowledge flow is a kind of enterprise resource flow, which will generate value like capital. For a novice enterprise, through the active demand for knowledge and purposeful training, it can grow into a valuable expert and thus become the wealth of the enterprise. In the dissemination of knowledge, corporate culture and technical management knowledge penetrate into employees' minds at the same time, which is a sharp weapon for enterprises to build a high-quality and capable team.
There are two ways to spread knowledge, one is called knowledge transformation, and the other is called interpersonal communication. On the basis of many scholars' research, there have been many framework models of knowledge transformation. * * * is characterized by its strong directionality and value, and it can be written, which is often the result of push-pull interaction. The spreading process of the above two kinds of knowledge is also different. For obvious conceptual knowledge, it is mainly realized through the regular release of enterprises and the independent learning of employees. For the relatively recessive experience knowledge, mainly through the communication between personnel, supplemented by regular training, experienced project managers will make the knowledge in their work into documents or PPT and pass it on to other personnel through training. Novices can also learn about the previous project management process through the modeling of historical management records assisted by information systems.
The knowledge dissemination tools in enterprise information system are mainly composed of retrieval tools and communication tools. Modern retrieval tools have become more intelligent. Through the search engine in the enterprise portal, any employee can obtain the filtered and accurately positioned knowledge he needs, which improves the efficiency and accuracy of employee knowledge acquisition. The application of instant messaging tools such as MSN, QQ and E-mail facilitates the timely communication among employees in the enterprise. Chat rooms, BBS, etc. Providing a place for employees to put forward suggestions around certain topics in their work not only records various practical tools and methods, but also stimulates the spark of innovation. Video conference can be organized by using multimedia tools, and video information can be transmitted to each participant's terminal through broadband network, which not only records the meeting process in detail, but also reviews the important information in the meeting, avoiding misunderstanding of the content and wrong transmission of meeting information in the meeting minutes. These tools can be configured according to the actual situation of the project, because one of the major characteristics of the project is strong mobility, different geographical scope and backward configuration of construction environment facilities. However, it should be noted that the tools of knowledge management are configured according to the theory and thought of knowledge management, and the lack of tools should not lead to lax management.
Therefore, the * * * sharing platform of knowledge management needs to be based on the practice of enterprise knowledge management theory, establish the rules of * * * sharing with the help of information technology, provide the tools of * * * sharing, and ensure that knowledge * * * sharing can push enterprises forward in the direction of knowledge management.
Knowledge innovation
Knowledge innovation is a purposeful activity to improve production and management efficiency or reduce costs and pursue product differentiation under the existing resources and technical conditions within enterprises. It is an eternal law that enterprises exist because of innovation and die because of lack of innovation. In the construction management of engineering projects, professional knowledge is fundamental, and with the development of construction technology itself, management knowledge also needs to rely on innovation to gain control, so as to ensure that the quality, progress and finance of the project are controlled within the prescribed scope. Knowledge innovation will bring new competitiveness to future engineering project management enterprises.
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