Therefore, the salesman should have a customer database, which is also the first step to start working. Some people may find it too much trouble to create a database. In fact, it is not difficult to create a database. The simplest customer database is your mobile phone address book, but now it is not recommended that you use your mobile phone address book as your customer database, because it is too simple to input the customer database information you need, which can not meet the daily work needs. As a special weapon of sales, CRM can easily solve this problem.
1. Record customer information in all directions.
Salespeople input the information of their customers into the CRM system, and in the process of communicating with customers, the information can also be updated in real time in the system.
2. View the customer view anytime, anywhere
Before visiting customers, sales can check customer information and make full preparations to avoid customer information confusion, resulting in poor communication and customer loss.
3. Make a work schedule
Salespeople set their own schedules every day, and the system will automatically remind them. They can also set priorities to complete the urgent work at hand and improve work efficiency.
4. Customers nearby
If the salesman goes out to visit customers, he can query the nearby customers in the system and continue to visit, saving time and improving the efficiency of the visit.
As a professional customer relationship management software, CRM can help enterprises manage customer data from many angles. The system can set many key fields, including customer basic information, transaction information, service information and so on. Sales staff can clearly see what the basic characteristics of each customer are as long as they open CRM. At the time of development, we can analyze customers' needs according to these characteristics and provide them with targeted services.