1. Is there any way to improve the parcel collection rate in JD.COM on the same day?
1, JD.COM customer service consultation
The weather vane's assessment of JD.COM customer service is mainly 30 seconds response rate, and the pure Xiao Zhi reception is 305 response rate. In fact, we'd better reply the message within 10S, which can reduce the customer churn rate.
Merchants should pay attention to training the reception skills of customer service, write some common words in advance, or use them as performance appraisal of customer service, reward for doing well, and punish for not doing well.
2. Logistics performance
There are two indicators to measure the store logistics score, namely, the merchant's collection rate on the same day and the order arrival ratio on the next day. Most of the low scores are due to the following reasons: out of stock, late delivery of orders and unstable quantity. It is suggested that it is best to put the products into the cloud warehouse, or use SF Express, and pay attention to the storage and distribution speed.
If the product is out of stock, you can send a gift to the customer first, place an order for delivery, and then fill in the logistics of the gift. If the customer asks, tell them that the logistics of the goods has been delayed and the goods will be delivered in a few days.
3. After-sales service
Many shops are responsible for pre-sales, after-sales and warehousing, which leads to untimely handling of after-sales problems or long service time, which will reduce the score of after-sales service.
It is suggested that merchants should do a good job in customer service division, refine work arrangements, and specially arrange after-sales customer service to improve after-sales specialization and speed up after-sales processing.
2. Do you want to return the trial version in 0 yuan, JD.COM?
JD.COM 0 yuan tried not to return it.
Many trial versions in JD.COM are free, so you don't need to spend money on trial versions. But the most important thing is that after the trial is completed, the trial report and personal experience information must be submitted, which is also convenient for the product side to collect information on all aspects of the product.