The main service functions of "12366 tax service hotline" include: tax consultation service, which mainly provides taxpayers with tax laws, regulations and policies, tax collection and management regulations, tax-related information and other consulting services; The tax guide service mainly provides consulting services for taxpayers to handle tax registration, invoice purchase, tax declaration and other tax-related matters; The tax-related reporting service mainly provides services for taxpayers to report tax violations; Complaint supervision service is mainly to let taxpayers pay attention to the ethics, service quality and tax personnel of tax authorities.
To provide services for supervision, complaint and investigation of illegal acts. The tax system of 36 provinces and cities (2 1 national tax, 15 local tax) has opened "12366 tax service hotline", and some jurisdictions have opened 14 provincial tax authorities. "12366 tax service hotline" has become an important means for tax authorities to provide tax services to taxpayers and a bridge for tax authorities to communicate with taxpayers and all sectors of society.