12345 accepts all kinds of non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services, and ecological environmental protection. Do not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, matters that have entered the petition channel, matters involving state secrets, commercial secrets, personal privacy and violations of social public order and good customs.
The government service hotlines set up in various regions and the government service hotlines set up by relevant departments in the State Council and answered locally realize the No.1 service. The merged hotlines in all regions are unified as "12345 government service hotline" (hereinafter referred to as "12345 hotline"), and the voice call number is "12345", providing "7×24 hours" all-weather manual service.
At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more practically, and create a convenient, efficient, standardized and intelligent government service "total customer service".
Call 1 10:
Only these seven things in life can be called 1 10, and the others should not be accepted and governed by 1 10.
1, criminal case;
2. Public security cases (incidents);
3. Mass incidents that endanger personal and property safety or social order;
4. Natural disasters, public security disasters, fires and traffic accidents;
5. Other alarms related to illegal crimes that need urgent handling by public security organs;
6, endanger public * * * or public safety urgent need to deal with emergency help;
7, the public security organs and their people's police have illegal behavior.
Refer to the above? Central People's Government-General Office of the State Council to further optimize the local government service hotline.
Refer to the above? Baidu Encyclopedia-1 10