Listening response can be divided into four types: clarification response, content response, emotional response and induced response. If you don't listen well, it may lead to incorrect or incomplete information, and you may discuss the wrong problems or propose intervention strategies prematurely. Clarification response is interrogative tone, and content response is declarative tone. Clarification response mostly adopts the language content of visitors and the language of consultants. In the initial stage of counseling, emotional response should be used with caution.
Matters needing attention in listening and responding to psychological counseling: First of all, we should go out of the box of self, and the counselor should try his best to maintain value, remain neutral and not criticize the thoughts and behaviors of the visitors. The more psychological counselors can get out of the self-reference system, the higher the level of feelings, and the higher the degree of understanding others' inner feelings. Second, we should understand the subtext, the unfinished words of the visitors, and the elements that are pointed out in the words. Avoid all kinds of empathy mistakes. Third, keep a consistent attitude, tell the truth in front of visitors, show your true feelings, and don't pretend to be an expert, so that visitors can know that the consultant really understands its language. There are two principles of listening in psychological counseling: one is that attitude is greater than skill, which is easy to teach people how to feel, but it is very important to train a person to have the same attitude. Secondly, personality is more important than theoretical principles. The most effective psychological counseling is those who can perfectly combine personality factors with scientific theoretical methods. In other words, they are consultants who can find a balance between interpersonal relationships and consulting skills. These personality traits include self-awareness ability, trustworthiness, honesty, perseverance, enthusiasm, patience, sensitivity, freedom and quick response. Therefore, it is very important for counselors to constantly strengthen their personality cultivation and improve their personality charm. Note: Pay attention to keywords, avoid creating a bubble of understanding, and don't say empty, meaningless or unintelligible words.
Finally, the paper draws a conclusion that listening is not to let counselors give up their personal beliefs and values, but to learn to be tolerant, to think from the perspective of others, and to accept others' beliefs and values without giving up their personal beliefs and values, so as to better experience and feel, grasp their own ideas and make heartfelt empathy responses. The highest state of consulting dialogue cultivation is that one more word is verbose, and one less word is unclear. The consultation dialogue focuses on quality rather than quantity. Consultation is to learn to listen to other people's speeches, don't interrupt at will, and don't comment indiscriminately, so as to ensure that visitors can express their thoughts and feelings completely and coherently.