The working hours of 953 1 1 customer service are from 8 am to 9 pm, and the official manual customer service of ZTO Express is generally online 24 hours a day.
With the opening of "953 1 1" customer service line, the customer service system of ZTO Express will be further improved, and the customer service process will change from passive to active. Customers will enjoy self-service ordering, business consultation, express mail inquiry, complaint acceptance and other services in a "one-stop" way before, during and after sale.
This special line will be open to customers all year round, and the whole network will be implemented uniformly, effectively solving the problems of busy lines and busy telephones, and providing customers with a standardized and smooth express service experience. ZTO Express has set up a project team, and made a feasible implementation plan for the whole network from the aspects of safe operation, skill training and project maintenance to ensure the efficient operation of "953 1 1" after it was launched.