Is the customer telephone management software easy to use? Is it necessary to use it?

Mainly according to their actual needs to decide whether it is necessary. For example, you don't have many people calling all day, so I don't think it's necessary to spend this money.

I use the x8 management system here, which can automatically pop up the customer's detailed information and his consumption records when the customer calls. So that I can clearly understand the intention of the customer's call.