12345 in order to thoroughly practice the development thought of "people-centered", fully implement the relevant deployment requirements of the study and education of party history, better listen to the people's voices, observe the people's feelings, gather their wisdom and solve their worries.
12345, namely 12345 government service convenience hotline, refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and specializes in accepting hotline matters. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.