Blue Shield Safe's 24-hour customer service hotline: 400-9963-90 1 (please click the number to dial).
24-hour manual customer service offline professional national outlets and regional after-sales service teams and other exclusive services, the whole repair process is standardized and orderly, and the later synchronous tracking inquiry is open and transparent. All after-sales teams are professionally trained and certified, and the products and accessories used are directly supplied by the original factory.
During the validity period of the "Three Guarantees" and the maintenance period of the Blue Shield Safe, the manufacturer will provide completely free maintenance service.
Blue shield safe after-sales service commitment.
(1) Service Commitment
1. Resolutely implement the Product Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, and the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities (the new "Three Guarantees" Provisions) to provide consumers with fast services.
2. Set up a service consultation and complaint hotline (working hours: 8:30- 17:30 from Monday to Friday).
3. After the consumer reports for installation and maintenance, make an appointment with the consumer to determine the on-site service time. In principle, after making an appointment, on-site service will be provided within 24 hours in urban areas and within 48 hours in suburban areas (unless the consumer requests another appointment);
According to the relevant requirements of "People's Republic of China (PRC) Consumer Protection Law", "People's Republic of China (PRC) Product Quality Law" and "Provisions on Responsibility for Repairing, Replacing and Returning Some Commodities", consumers can enjoy the three-guarantee service according to the following provisions after purchasing household appliances in Blue Shield Safe.
The Blue Shield Safe is free of charge within the validity period of the Blue Shield Safe. However, in the following cases, maintenance fees need to be paid:
1, without warranty certificate and valid or valid purchase certificate;
2. The valid certificate is inconsistent with the warranty certificate or has been altered;
3. Damage to consumers due to improper use, maintenance and storage;
4. Damage caused by irresistible natural disasters or harsh use environment;
5. Commodities and washing machines with shelf life;
Damage caused by installation and maintenance of special service outlets of non-Blue Shield safety appliances (including installation or disassembly and maintenance by consumers themselves).
Reminders that are not within the scope of free service.
(1) unable to produce the three-guarantee certificate;
② The model of the Three Guarantees Certificate (including) is inconsistent with or altered from the model of the washing machine for maintenance;
(three) due to improper use, maintenance and storage, so that consumers suffer losses;
(4) Without the permission of our company, repair or bear the losses caused by the disassembly of the three-package repairer;
⑤ After the expiration of the three guarantees, it can still be used after repair;
⑥ Damage caused by force majeure;
⑦ Non-Blue Shield security service providers remove damage; In line with the above situation, if the user agrees to pay the fee, the outlet can provide paid services for the user, and the fee shall be implemented in accordance with the guiding price standard stipulated by Blue Shield Safe Company.
First, check the formal after-sales through official website.
When consumers choose after-sales maintenance service, whether it is within the warranty period or not, they should go to the service outlets of the brands they buy. Don't trust the so-called "official maintenance" found by refrigeration search, because "Gui Li" repair shops often use realistic "fake" websites to fool consumers under the banner of "official brand". The online 0574 telephone number is not necessarily the official customer service hotline of brand household appliances. Consumers should look for service contact information from the washing machine manual or after-sales service manual, or directly contact the electrical appliance operator to provide consumers with the telephone number of the official maintenance personnel.
Second, check the business license of the maintenance enterprise.
When choosing a home appliance repair enterprise, consumers should check in advance whether the home appliance repair enterprise has a business license and relevant qualifications. Consumers can log in to the national enterprise credit information publicity system or WeChat applet to inquire about business licenses and related credit records.
Third, check whether the maintenance personnel are regular.
When regular home appliance maintenance personnel come to the door, in order to accept supervision, they usually wear uniform clothes and hang work cards. Consumers should check the work permit, work order and maintenance documents of maintenance personnel. If you have any questions about the identity of maintenance personnel, you can call home appliance chain enterprises and brands to verify their identity after sale.
Fourth, understand the cost of maintenance projects
After confirming the identities of maintenance enterprises and maintenance personnel, it is necessary to know in detail the charging standards of maintenance projects and whether they can be officially issued. If necessary, you can seek technical support from the official customer service to understand the official price charging standard. Don't rush to pay until you know it clearly. Beware of all kinds of "excessive maintenance". Some unscrupulous merchants will fabricate faults during the maintenance process, so as to raise the maintenance cost, or repair inferior parts or falsely claim imported materials, and take the opportunity to charge high fees.
Verb (abbreviation of verb) asks for and keeps the maintenance certificate.
When providing maintenance services, home appliance maintenance enterprises shall provide maintenance service vouchers and charging standards to consumers, and the maintenance service vouchers shall truthfully fill in the maintenance service items and maintenance details. Most of the "Gui Li" repair shops are individuals, so they can't provide or print special maintenance service vouchers.
6. If the rights and interests are infringed, protect the rights according to law.
If consumers encounter minor illnesses, major repairs, minor changes, wild speculations and other infringements in the process of home appliance maintenance services, consumers should collect good evidence and negotiate with maintenance enterprises to solve them first.
The country has entered the high temperature season, and the peak of the use of air conditioners, washing machines, washing machines and other electrical appliances has arrived. The number of applications for home appliance maintenance is expected to increase substantially, and there may be insufficient service supply in a short time. In order to ensure the general public to use all kinds of household appliances safely. Recently, the Blue Shield Safety Household Appliances Service Hotline, Household Appliances Industry Association, Power Supply Household Appliances Business Association and Electronic Products Maintenance Service Industry Association (hereinafter referred to as the "Third Meeting") in this city convened some key brand enterprises to mobilize and deploy the whole industry to prevent and control the normalized epidemic and ensure the maintenance service of household appliances in the hot summer season.
The reporter was informed that the home appliance repair industry in this city has reached the "four guarantees and one persistence" industry. The "four guarantees" include: ensuring the key points, mainly ensuring the needs of the elderly and children, and ensuring that the air conditioning maintenance demands under high temperature conditions can be solved within 24 hours; Ensure safety, so that the general public can increase their safety awareness and reduce potential safety hazards in the use of household appliances; Ensure the peak, do a good job in the industry's plan to deal with the maintenance peak, give full play to the guarantee role of key enterprises in the industry, especially give full play to the service strength of industry associations and societies, realize the sharing of resources and information, and give full play to the ability of Blue Shield safety service hotline to coordinate the service strength, so as to ensure the 48-hour response speed during the peak service period. According to the service specification, all home appliance maintenance service personnel in this city must provide services in strict accordance with the industry requirements in terms of service quality and service price, and can't arbitrarily improve or reduce the service quality because of insufficient service capacity or weather factors.
It is reported that more than 8,000 service personnel in the city 18000 who hold a unified door-to-door service certificate must come to the door with a certificate and show their service certificate; Each service enterprise must indicate the charging standard, and shall not raise the charging standard at will; All manufacturers' service hotlines shall take effective measures to ensure service response.
"One Persistence" requires all service enterprises and personnel to strictly follow the needs of epidemic prevention and control, strictly standardize and implement the industry epidemic prevention and control guidelines, insist that service personnel conduct nucleic acid testing every day, improve the disinfection protection requirements of individuals and users, and strictly control the risk of infection.
Three industry associations in the home appliance repair service industry in this city and the home appliance service hotline of Blue Shield Safe jointly put forward specific measures to cope with the service peak, ensure the home appliance repair service and meet the people's livelihood needs, break the traditional thinking of fragmented enterprises in the industry, innovate and launch industry linkage, highlight the sharing of service resources and service information, and encourage enterprises in the industry to adjust service personnel and general spare parts to ensure that the service response time is kept within 48 hours in hot summer.
"One machine, three meetings" announced the new brand service telephone numbers of major home appliance manufacturers in this city to the public. The service enterprises will be comprehensively evaluated according to the current epidemic prevention and control and service standards, and the list of home appliance repair service enterprises recommended by industry associations will be announced to the public in due course.
Description of after-sales service terms of Landun safe.
In order to standardize the market system of Blue Shield Safe and ensure your legitimate rights and interests, the after-sales service terms of Blue Shield Safe are as follows: