Service tenet
Establish a customer-centered work style and measure all work with customer satisfaction as the criterion.
Establish a perfect service network to provide customers with professional, standardized and diversified services.
To provide customers with continuous, efficient and fast service and build a quality service brand.
1, after-sales service
Terry company has experienced engineers who have been engaged in software and hardware development for many years to provide technical support. For the problems that can't be solved by remote service, our customer service maintenance engineer will arrive at the scene at the first time to troubleshoot. At the same time, we also take customer tracking and regular return visits to understand the running status of the system, so as to better improve the functions of the system.
2. Technical consultation
The customer service department provides timely technical consulting services on-site or by telephone according to customer needs, and solves various technical problems and questions raised by customers in use. Such as parameter setting, software installation and equipment operation. Fully help users get the maximum benefit from the use of equipment.
3. Specialized technical training
During the after-sales service, the customer service staff will provide technical explanation and training on equipment installation, parameter setting, system operation and maintenance according to the user's needs, so as to improve the equipment maintenance level and system operation ability of the user's technicians.
4, customer return visit
The customer service department regularly pays a variety of return visits to new projects, operation projects and fault handling projects to master the service situation and customer satisfaction in detail.
5. Feedback
If the end user is not satisfied with Terry's service level or response speed, we hope and suggest that the user directly report the problem to our customer service center, and we will submit the problem to the management at an appropriate height so as to make proper arrangements and follow up the handling of the accident, so as to protect the rights and interests of users to the greatest extent and provide quality services.