(letter No.84 of the Ministry of Labor and Social Security [2003]) and Guiding Opinions on the Construction of Telephone Consultation Service System of Labor and Social Security (Letter No.84 of the Ministry of Labor and Social Security [2004] 13) put forward clear requirements for the construction of telephone consultation service system at all levels.
After the establishment of Ministry of Human Resources and Social Security, the Notice on Continuing to Use the National Public Service Numbers 12370 and 12333 (No.35 [2009] of the People's Social Information Letter) was issued, and it was made clear that 12333 was used to provide human resources and social security services to the society. 12370.
Extended data:
development direction
The establishment of Ministry of Human Resources and Social Security has brought new opportunities for the development of telephone consultation service center, and at the same time put forward higher requirements for the construction of telephone consultation service system. Our department will jointly promote the construction and business development of telephone consultation service system from the following aspects.
1. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Service Business and Information Technology System and Its Major Application", * * * will formulate standards and specifications including service facilities, service terms, business processes and knowledge base to guide the construction of telephone consultation service centers in various places.
2. Focus on the publicity of telephone consultation service, determine the unified logo, and cultivate the concept and habit of "looking for 12333 in case of human resources and social security problems" among the public, so as to make 12333 a household name.
3, gradually establish a telephone and SMS incoming exchange platform, ministerial telephone consultation service knowledge base, all localities * * * to participate in the maintenance and use, realize the unification of standards, share resources * * *, and promote the interconnection and business cooperation of telephone consultation service centers around the country.
4. Further open new service channels such as SMS, and study and formulate the application scheme of SMS in the telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people.
5. Establish a regular exchange mechanism for local telephone consultation service departments, including technical exchange, training and observation. , timely sum up the experience of telephone consultation service center system construction and service in various places, and promote the development of national telephone consultation service centers by setting a model.
12333 The telephone consultation service hotline for human resources and social security is an important service platform for people's livelihood. Promoting the construction of telephone consultation service system for human resources and social security is conducive to unblocking the communication channels between human resources and social security departments and the public and improving their ability to serve the public.
References:
Baidu Encyclopedia-12333
References:
People's Daily Online-Call 12333 to inquire about personal social security rights and interests, and inquire about the payment of five social insurances.
References:
Shanghai Human Resources and Social Security Bureau-Insured persons apply for one-time supplementary pension