If negotiation with the customer service of JD.COM Platform fails, you can call the consumer complaint hotline 123 15 for complaint feedback, but you should call the area code of the merchant+123 15. JD.COM is headquartered in Beijing, that is, 0 10- 123 15, or makes complaints through the national platform12315.
If all the above methods are unsuccessful, you can complain to the Industrial and Commercial Bureau of JD.COM Headquarters. If there is any objection to the handling of the local industrial and commercial departments, they may also apply to the State Administration for Industry and Commerce for administrative reconsideration. Of course, in addition to complaining to JD.COM Customer Service and 123 15, you can also use the media platform to complain.
Significance of opening 123 15
1March 999 15 In order to effectively solve the problem of consumer complaints and accept consumer demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a nationwide unified consumer complaint reporting telephone.
Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country. Before the end of 2020, the original complaint hotlines for industry and commerce, quality inspection, food and drug, price and intellectual property rights will be unified into 123 15.