The advantage of telephone consultation is that it can provide a quick and convenient way of communication, so that users can solve problems in time. Through telephone consultation, users do not need to go to the consultation place in person, just make a phone call to communicate with professionals. This way of real-time communication can get the needed information quickly and avoid waiting and wasting time. In addition, telephone consultation can also provide a more direct communication environment, and both parties can convey more information and emotions through voice and tone, which is helpful to better understand and solve problems. Therefore, the advantage of telephone consultation lies in its fast and convenient characteristics, which can solve users' problems in time.