Step 2 deal with it. The responsible unit shall, in accordance with the principle of centralized responsibility and commitment, ensure that the telephone transmission of 12328 is received at the first time and completed within the promised time limit.
3. Supervise and supervise. 12328 service center is responsible for supervising and supervising the handling of incoming calls.
4. Review and report. The responsible unit shall report the handling results of the accepted matters to the service center 12328 according to the requirements of one case and one discussion within the specified time limit, and handle those that meet the requirements after being audited by the center. Do not meet the requirements, notify the organizer to re-apply or re-apply, and do a good job in handling the audit report.
5. pay a return visit. 12328 service center pays a return visit to callers in time, keeps abreast of the progress of follow-up matters, and checks the handling quality, efficiency and mass satisfaction of the organizer.
Legal basis: Article 1 of the Measures for the Administration of Traffic and Transportation Service Supervision Telephone. 12328 is the supervision telephone number 12328 (hereinafter referred to as the telephone number) for strengthening the management of transportation services. 12328), to ensure the smooth and efficient operation of the telephone 12328, and to improve the governance capacity and service level of the transportation industry. According to relevant laws and regulations,
Article 2 of the Administrative Measures, 12328, refers to the telephone number 12328, which is provided for natural persons, legal persons or other organizations to supervise social public welfare services in the transportation industry, and is used to accept complaints, reports, information consultation and other business areas such as highways, waterways, road transport (including urban passenger transport), maritime search and rescue, maritime affairs and salvage.
Measures for the Administration of 12328 Telephone for Transportation Service Supervision Article 3 These Measures shall apply to the administration of 12328 telephone by transportation authorities at all levels and their internal organs, directly affiliated units and agencies.
Railway, civil aviation, postal telephone and highway rescue, water distress and other emergency rescue telephone management, in accordance with its relevant measures.
Article 4 of the Measures for the Supervision and Administration of Transportation Service Telephone (12328) 12328 Telephone management follows the following principles:
(1) Unified leadership, graded responsibility and territorial management;
(2) Relying on, serving and facilitating the masses;
(three) in accordance with the law, timely and efficient.
Article 5 of the Measures for the Supervision and Administration of Transport Service Telephone (12328) The Ministry of Transport is responsible for the management of the national 12328 telephone.
Provincial transportation authorities are responsible for organizing, leading and coordinating the implementation of 12328 telephone management within their respective administrative areas.
The municipal transportation department with districts (hereinafter referred to as the municipal transportation department) is specifically responsible for the telephone management of 12328.
Article 6 Provincial and municipal transportation authorities shall, according to local conditions, set up 12328 transportation service supervision telephone center or entrust corresponding enterprises and institutions (hereinafter referred to as 12328 service center) to undertake 12328 telephone operation management and service work.