How to communicate with uncooperative employees? In the workplace, communication is an art. No matter who needs communication, communication is the premise of all actions. Here is how to communicate with uncooperative employees.
How to communicate with uncooperative employees 1 1 Choose the right person to do the right thing: match employees according to the nature and difficulty of the work.
① Managers are required to know their subordinates' personalities, work attitudes and styles like the palm of their hand: some employees have good conduct and strong execution; Some are active in thinking; Some things are hasty. ......
(2) Understand what abilities employees need to complete their work.
③ Match job requirements with employees' personality characteristics to find the most suitable person.
2. Arrange work tasks
Clarify the purpose of work: how employees don't understand why they should do it will affect the work effect and can't mobilize the enthusiasm of employees. Tell employees why they should do this job and emphasize its importance.
Specific job requirements: define job requirements and points for attention.
Clear completion time: At work, it will be found that many employees have no concept of time when working, and often procrastinate in the early stage and concentrate on completion in the later stage, which affects work efficiency and quality.
Clear its power and authority: which can be handled by itself, which must be asked for instructions, which must be strictly implemented according to regulations, and which can be adjusted and changed, and clearly defined.
3. Monitor the process
Remember to leave it alone after the arrangement. It is necessary to divide the work into several nodes and check them on time. Adjust at any time. Don't beat around the bush at this time and get to the point.
4. Evaluation results
After completion, combine the final results (data) and reply in time to help employees sum up experiences and lessons and improve their abilities.
How to communicate with your boss and colleagues at work
1. Communication with superiors: What we can't avoid at work is communication with superiors. How to communicate reasonably and effectively is our biggest headache.
(1) Prepare in advance: To communicate with the leader, you need to make careful preparations in advance, so that the leader can answer questions in time, avoid embarrassment and make the leader doubt your ability.
② Proactive: If in doubt, consult the leader in time to avoid the situation that the leader's intention is wrong afterwards.
③ Appropriate timing: Choose appropriate timing to communicate with leaders. If the leader is in a meeting or busy with work, don't disturb him easily, otherwise it will be counterproductive.
④ Avoid formality and express yourself confidently: avoid being passive to Nuo Nuo, dare to express your opinions and impress the leaders, so that your opinions will not be taken seriously by the leaders.
2. Communicate with colleagues: Good communication is very important. If you can't communicate well with your colleagues, it will affect the cooperation of the whole team of the company. It can be seen that good and effective communication is very important.
Respect each other: Being good at listening to each other's views and cherishing each other's labor achievements is the minimum respect among colleagues. Everyone wants to be valued and respected, and respecting others is also the premise of communication.
2 Euphemism: communicate on the premise of respecting each other. Some people don't accept intuitive complaints for their own reasons, so euphemistic expression is the best way, which is acceptable to each other and conducive to getting along with colleagues.
③ Empathy: Communication is an art, so it is very important to learn empathy. Understand each other's background, life experience, hobbies, and learn to think from each other's standpoint when communicating, so that the other party can feel your sincerity, then this communication will be very pleasant.
How to communicate with uncooperative employees? How to deal with uncooperative colleagues with three strokes and five types of high emotional intelligence communication method
The first trick: find the reason.
To solve this problem, we must first investigate the real reasons behind it. Why don't your colleagues cooperate with your work?
Do colleagues not cooperate with your work or others?
Colleagues don't cooperate, is it because the work content is difficult or because you have personal opinions?
There are many reasons for subdivision, and I will list a few.
Your relationship with your colleague is not handled well, and even you have a small conflict with him intentionally or unintentionally.
You are different from your colleagues. He doesn't like you at all.
Your attitude of asking your colleagues for help is wrong. Obviously, I am asking for help, but I am like a leader, giving orders to people to do it.
The work that you need the cooperation of your colleagues is difficult for him personally. For example, things that are not very good at doing; Things that take a long time; Have to sacrifice the rest time urgently, and so on.
Colleagues' work style has always been like this, and they don't like or pay attention to things within their work scope.
Whatever the reason, we must be clear: the work is given to me by the leader, and it is my responsibility to finish it on time and with good quality. If things are not finished because my colleagues don't cooperate, it's mainly my problem. After all, doing things at work requires not only the ability to do things well, but also the ability to handle relationships well.
In cross-departmental work, high EQ will not only make the other party feel comfortable, but also make the other party willing to cooperate with you to do things well.
The second measure: peace of mind
In the past professional experience, people who have done HR have this experience. Every policy we make and every decision we make needs the cooperation of all departments before it can be implemented on the boss. To put it bluntly, many times we are asking for help, collecting performance appraisal forms and collecting monthly training plans. . . . I believe many people are also wondering, these are obviously their own responsibilities, and it is good for them to do these things well. Why do you ask others to complete it smoothly?
When you need the help of your colleagues, some ostensibly promise to continue procrastinating, some say they are too busy to refuse you directly, some give you something to fool you, and some ignore you if you are not pleasing to the eye. At this time, you must calm down, don't complain, don't be depressed, don't be angry. These emotions can't help you solve the problem at hand.
We need to look at this problem from different angles. We need to move forward and finish the task on time. We all need the cooperation of colleagues and people. Cross-departmental communication skills and the ability to smoothly promote cross-departmental cooperation are essential conditions for you to gallop in the workplace.
No matter what reason your colleagues don't cooperate with your work, you should deal with the emotions of yourself and your colleagues first and follow the principle of "dealing with emotions first, then dealing with things". How to resolve colleagues' dissatisfaction with you, how to get colleagues to eliminate their prejudice against work, and how to calm the emotions of uncooperative colleagues will achieve twice the result with half the effort.
The third measure: think of countermeasures (five kinds)
1, written communication is indispensable.
We must have formal written communication when there is a job that needs the assistance of others. Oral communication can narrow the distance between us, communicate formally and professionally in writing, and make the other party pay attention to their work. In case of prevarication, there is written evidence to avoid all the blame being borne by themselves.
2. Leadership resources must be mobilized.
Things that need the assistance of colleagues in other departments. It is best for the superior leaders of the two departments to say hello. But if there is no leader to say hello in advance, you should know his leader and your leader when you cooperate with your colleagues. For example, when you need the data department to provide several operational data, you send an email to your colleagues in the operation department, and remember to copy your leader and his leader at the same time.
There are three reasons for this.
With the participation of leaders, colleagues will be more cooperative; When there is poor communication and you can't solve it yourself, the leader is a good backing.
If you ask a colleague to help you with your work and take up his time, let his leader see and know the workload and achievements of his colleagues for your work.
If you don't do it well because of your colleagues' uncooperative, your leader also knows that your explanation is in place.
Empathy is very important
If we want to deal with a difficult colleague and get his support and help, we must have our own opinions.
Why is this colleague willing to give up his job to help you?
What are the benefits of helping you?
Therefore, when communicating with colleagues, we should first think clearly about three questions from his point of view.
What do you want him to do?
Why is this important? Why does he want to do this?
What must he do? How?
4. Learn to communicate with respect
Maslow's hierarchy of needs theory, the fourth layer is the demand of respect. Everyone wants to be respected and recognized by others, which we can communicate and apply well when docking with colleagues.
For example, praise each other in time through praise language.
Sister Wang, you are the best person to collect information. I have some difficulties here. Please take a look at them for me. Show a "can't live without you" attitude.
For example, invite colleagues to dinner in private, get together, order afternoon tea, and get closer to him.
For example, mutual benefit with colleagues, you helped me this time, and I will go through fire and water if I need anything next time.
5, task replacement 5W principle
When I need to cooperate with my colleagues, I must make clear the work nodes and work requirements. I often use the 5W principle.
What (exactly),
(each time node, task deadline),
Why (the purpose of doing this, the indicator of the effect of task completion),
Where (where),
Who (what kind of relationship will this task involve)
In addition, in the docking with colleagues, it is necessary to clarify the goal of communicating with him.
When are you sure? In what form should it be said? What kind of auxiliary actions do you want to do afterwards?
How to communicate with uncooperative employees? How to communicate effectively with employees?
1. First, understand the ideological trends of employees and pay attention to their development, so as to determine the communication content.
2. Choose appropriate communication methods. Communication methods include face-to-face, meeting, telephone, forum, email, QQ, WeChat, Weibo, general manager's email, etc. Managers should determine the appropriate communication methods according to the communication content. For example, work suggests that everyone can communicate in the work exchange group; If employees are unwilling to make comments to the management, they should set up a general manager's mailbox and express anonymously.
No matter which way you choose to interact with employees, the purpose is to convey the frank attitude, work plan and confidence of managers to employees, which not only makes employees feel the care and love of management, but also gives employees a place to express their voices; It also allows managers to deepen their understanding of enterprises and employees and understand whether their own practices are appropriate.
Therefore, establishing a good and smooth communication channel is the guarantee of good communication. Leaders should use simple and safe communication channels and try to adopt modern means.
3. Actively listen to employees' speeches. "Communication is the art of listening first." In daily work, the listening ability of leaders is more important. A leader who is good at listening can get information from his subordinates and think by listening. The opinions of subordinates are the first information you consider when making decisions. Collecting this information can help you understand the psychology and thoughts of subordinates.
Communication is a two-way behavior. If communication is effective, both parties should actively communicate. But most of the time, they listen passively and don't take the initiative to search and understand information.
Active listening requires managers to put themselves in the role of employees, imagine their thoughts and understand their world, so as to correctly understand their intentions, not what you want to understand, and avoid entering the trap of "talking to yourself".
Business managers try to give employees as much time as possible to talk to each other, and show your strong interest in employee conversation with action language during the listening process. Let employees feel that you really listen to their opinions, so that employees will speak their true thoughts without reservation. Your decision will also smoothly enter the hearts of subordinates.
4. Managers should minimize the communication level when communicating with employees, and the more senior leaders pay more attention to direct communication with employees. In short, the key to two-way communication between managers and employees lies in managers.
Every employee has the need to be respected, socialized and loved, including interpersonal communication, which can be met. Regular communication and exchange can also make people understand each other, eliminate barriers and misunderstandings, eliminate and resolve contradictions and disputes, thus contributing to the formation of good interpersonal relationships.