123 15 telephone
(1) The significance of opening the "123 15" consumer complaint reporting telephone.
"123 15" consumer complaint hotline is a special telephone number set up by the State Administration for Industry and Commerce with the strong support of the Ministry of Information Industry. At this year's "3. 15" Consumer Rights Protection Day party, Comrade Wang Zhongfu, director of the State Administration for Industry and Commerce, announced that the telephone numbers for accepting consumer complaints and reports should be unified as soon as possible. Prior to this, the administrative departments for industry and commerce at all levels in our city, with the support and cooperation of the municipal telecommunications department, successively opened complaint reporting telephones with the suffix "3 15". It has played a positive role in protecting consumers' rights and interests and maintaining the order of market economy. However, because the telephone number is not completely unified, it brings a lot of inconvenience to consumers' identification and use, especially to complaints and reports from different places, and it also restricts and affects the timely investigation and punishment of illegal business practices by the administrative department for industry and commerce. Today, with the strong support of the telecommunications sector, we have fully opened the "123 15" special service hotline for consumer complaints and reports. Its opening will greatly facilitate consumers' complaints and reports, at the same time, it will also play a more active and effective role in the industrial and commercial administrative organs, better protect consumers' rights and interests, severely crack down on the manufacture and sale of counterfeit and shoddy goods, promptly and effectively investigate and deal with all kinds of economic illegal cases, safeguard the fairness and justice of the market economic order, and promote the healthy development of the economy.
(2) Under what circumstances should I call 123 15?
1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
2. When your legitimate rights and interests are violated in the process of consumption;
3. When you find fake and shoddy goods and "dens" for manufacturing and selling fake and shoddy goods,
Please call 123 15 to report the complaint, and we will help you mediate the dispute; If economic violations are found, they will be investigated and dealt with according to law.
(3) How to dial 123 15 correctly?
After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.
There is also a charge for calling 123 15.