12328 scope of acceptance: accepting complaints and reports, information consultation and suggestions from the transportation industry. It does not include business operations, nor does it accept emergency services such as expressway rescue and water distress rescue. The following is a detailed introduction to the acceptance method of 12328:
1, accepted by telephone. Call 12328 directly and 12328 in the local city. If you add the area code in front, you can get through to the cross-city phone of 12328, handle business or complain. When making a complaint, explain the driver's situation, the reasons for the complaint, the complaint and personal contact information, etc. When the time comes, you will be informed to confront the Transportation Bureau and get the corresponding treatment results.
2. Online complaints. You can directly click (12328 official website) to find the corresponding plate reflection. You can also use WeChat to complain, search for "China 12328" WeChat official account and pay attention to entry. Click "Business Handling" at the bottom of the homepage of the official WeChat account, then click "I want to complain" and click Enter. Before uploading, you need to fill in the province, city, contact name, telephone number, verification code, respondent or unit, picture and other information.
Enable plan:
From February 20 1 may/day, the "12328" traffic service supervision telephone was officially opened in this city (Shanghai). The service supervision telephone covers various transportation industries (formats) such as public transportation, taxis, inter-provincial passenger transportation and freight transportation in this city. The public can call the service supervision telephone to reflect the demands and suggestions of the transportation industry related to service quality.
According to the requirements of the Notice of the Ministry of Transport on the Implementation Plan of "12328" Transportation Service Supervision and the spirit of the instruction of the Municipal Transportation Commission on actively opening "12328" in Shanghai, and in accordance with the working principle of "covering industries, adapting measures to local conditions, practicing economy and being practical and effective", the urban transportation industry in this city actively completes "65438".