Manual customer service telephone belongs to telephone banking business. China Bank Telephone Banking not only provides services such as account inquiry, transfer, investment and wealth management, payment, points inquiry and exchange, loss reporting, but also provides services such as reservation queuing at outlets, linkage activation of social security cards, information inquiry, business investigation, complaints and suggestions for all customers, and provides personalized telephone banking, password modification, SMS service signing and other services for contracted customers.
You can only go to the bank counter with your ID card or use online banking to change the reserved mobile phone number. The specific method is as follows:
I take my ID card to the bank counter.
Needless to say, I can go to the bank with my ID card and bank card. You can consult the bank staff for specific methods.
Second, use online banking to modify the mobile phone number.
1. Log in to personal customer online banking.
2. Enter your online banking user name and password.
3. After logging in to online banking, click Personal Settings.
4. Click to update the recipient information.
5. Enter a new mobile phone number, and then click Next.
6. Enter the received mobile phone verification code and click Next.
7. Click OK to make changes.
8. The data was modified successfully.
Extended data:
Telephone Banking (95566) Other Services for Individual Customers
Service brief introduction
Telephone banking not only provides services such as account inquiry, transfer, investment and wealth management, payment, integral inquiry and exchange, loss reporting, etc., but also provides services such as reservation queuing at outlets, linkage activation of social security cards, information inquiry, business investigation, complaints and suggestions for all customers, and provides personalized telephone banking, password modification, SMS service signing and other services for contracted customers.
service function
Public * * * information inquiry: self-service voice service provides customers with information such as RMB quotation, real-time exchange rate, deposit interest rate, fund net value, currency code and so on. Human services can also provide inquiries about the location of branches and self-service equipment and product business consultation.
Telephone roaming: When calling local 95566 in any part of China, customers can choose "Telephone Roaming", enter the area code of Macau or Hong Kong, and roam to Macau or Hong Kong. By using the telephone banking service provided by the local China Bank, customers can call the telephone banking service number of the local China Bank in Macau or Hong Kong to roam back to the Mainland 95566, so that customers can enjoy cross-border financial services at local telephone charges.
Business survey: When customers encounter any problems when handling business at the counter, or want answers to questions about bank products, and have questions about account transactions, telephone banking manual service can help customers solve their questions.
Complaints, suggestions and favorable comments: Collect complaints, suggestions and favorable comments from telephone banking through artificial agents and customers, as well as artificial agents and websites, and reply to customers.
Telephone banking password modification: If customers need to modify the telephone banking password, they can dial 95566 according to the self-service voice prompt.
My telephone banking: customers can customize their commonly used telephone banking products according to their preferences in using telephone banking services, forming a personalized telephone banking voice menu; After authentication, customers can customize, query and delete their own telephone banking voice menu.
Multilingual service: The languages supported by self-service and manual service include Mandarin, Cantonese and English, and manual services in Uygur and Tibetan are provided in ethnic minority areas.
Telephone banking account cancellation: customers can cancel their associated accounts through telephone banking self-service voice.
Short message service signing: customers can customize, query, cancel and modify the short message service of the signed account through telephone banking self-service, in which the customization service can support the customization of large transaction reminder service and the sending of short messages (that is, customers send short messages to 95566 to handle related business), the cancellation service only supports the cancellation of sending short messages, and the mobile phone number modification service only supports the modification of the mobile phone number that sent short messages.
Reservation and queuing at outlets: customers can make reservations and take numbers at outlets on the same day through telephone banking self-service voice and manual operation.
Social Security Card Linkage Activation: Support customers to activate social security card social security accounts through telephone banking self-service voice and manual activation.
Applicable object
Applicable to all customers who call telephone banking (95566); Among them, my telephone banking, password modification, account cancellation and SMS service signing only provide services to contracted customers.
Service time
China Bank Telephone Banking provides you with 7×24 hours self-help and manual service.
Bidding procedure
Please bring my ID card and other relevant documents and my debit card or account to open telephone banking, open telephone banking service at any business outlet of Bank of China, sign the Agreement on Personal Account Opening and Comprehensive Service of Bank of China Co., Ltd., fill in the Application Form for Personal Account Opening and Comprehensive Service of Bank of China Co., Ltd., and set the telephone banking service password.
References:
Bank of China-Telephone Banking