Legal analysis: you can complain to the real estate department, or you can find a consumer association to defend your rights. Real estate agency is an organization that provides real estate evaluation, brokerage and consulting services for the consumer market. Real estate intermediary service fees shall be collected by real estate intermediary service institutions according to the charging standards, and invoices shall be issued to pay taxes according to law. Real estate intermediary service charges shall be clearly marked, and intermediary service institutions shall announce their charging items, service contents, charging methods, charging standards and other matters in a prominent position in their business premises or payment places.
Legal basis: Article 20 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Business operators shall provide consumers with true and comprehensive information about the quality, performance, use and expiration date of goods or services, and shall not make false or misleading propaganda. Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide. Business operators shall clearly mark the prices of commodities or services provided.