Case reflection

The case owner shared: I was depressed these two days and I don't know why. In the rehearsal practice, xu teacher first talked to me, collected information, tried to ask questions, and finally found a point, which made my mood bounce again. Under her active guidance, I opened my heart and cried, and my heart was filled with joy. I first dealt with my emotions and views on this matter and how to solve it.

Thank you very much to xu teacher and other observation partners. After the end, everyone responded to this case. Why should we guide it like this? What's the point of saying this? In this discussion, we learned a lot and realized a lot.

Also, as parents, we also have emotions. Before criticizing children, we should be clear about ourselves: am I really educating children, or am I looking for children to vent because I have emotions? If you are in a bad mood, even if you really educate your child, don't speak first, because speaking is the release of emotions, and you can't communicate well with your child and won't achieve good results.

In this case, the consultant's response:

1. The tourists shed tears inexplicably and were in a bad mood. But I don't know why. I had a feeling at that time and I didn't know why. The first step is to collect as much information as possible to help her find the source of her emotions. By guiding tourists to talk and listen, tourists can express themselves to the maximum extent. It will take a long time to collect information and find emotional points this time. This is also where I need to improve. How to ask questions quickly and collect useful information? Get to the heart of the problem.

2. Find out the source of emotions, see that visitors have a lot of emotions in their hearts, and think of emotional intelligence to deal with emotions, first deal with emotions and then deal with problems. At this time, what I can do is to create a safe venue for visitors, take the initiative to pay attention to them, accompany them quietly, and let them vent their emotions.

3. Thank the visitors for their initiative to open up and want to take the initiative to solve this problem.

All the influences come from the change of visitors' psychological state, and our counselors can only respect and accept and adhere to the three noes principle. Help visitors deal with emotions, heal themselves who have been injured, let visitors grow up, get resources, and then face things rationally. All solutions to problems are in the hands of visitors, who can create a problem for themselves and will certainly be able to solve it by themselves.