Results: Learning problems, adolescent growth problems, love, marriage and family, interpersonal relationships, career choices, mental health problems, mental illness and psychiatric counseling were involved. Marriage and family cases 173, accounting for 20.97%, including love problems, marriage and family, etc.
Mood disorder 137 cases, accounting for 16. 1%, including depression and dysthymia.
Sexual problems 130 cases, accounting for 15.76%, including masturbation confusion, sexual psychology and sexual confusion.
Neurosis 1 19 cases, accounting for 14.42%, including phobia, anxiety, obsessive-compulsive disorder, hypochondria and so on.
Interpersonal communication 100 cases, accounting for 12. 12%, including personality and interpersonal skills.
Among all kinds of problem counselors, learning and growth are the lowest, followed by interpersonal communication, sexual problems and mood disorders, and neurosis is the oldest.
In the age group of counseling, the number of counselors is relatively large, accounting for 44.00%, followed by 14-20 years old, accounting for 27.52%, 26-30 years old, accounting for 17.70%, and 3 1-35 years old.
Judging from the content of consultation, online consultation has the following characteristics:
On-line psychological consultation is a process of using various psychological theories and methods to help visitors solve their psychological problems in an appropriate way. It is a form of psychological consultation that is increasingly accepted and adopted by netizens. It has a fast, economical and convenient service mode; Its form makes up for the people's love of face and fear of being discussed; Under the virtual conditions, as a party, he avoided the embarrassment of face-to-face, eliminated all kinds of worries, opened his heart, and stated his psychological confusion in as real and detailed a way as possible. The popularity of the Internet has promoted the development of this form of consultation.
From the content of consultation, online psychological consultation has the following characteristics:
The proportion of getting married and starting a family is relatively high, and it is more concentrated in the process of dating the opposite sex: how to confess to each other? How to judge whether the other person likes or agrees with himself? How to find the person you love? And some are junior high school students' inquiries, indicating the younger age of love and communication with the opposite sex and the change of ideas.
From the content of consultation, online psychological consultation has the following characteristics:
Inferiority, autism and anxiety accounted for a large proportion, and 60 cases (7.27%) were mainly asked. It shows that the competition is becoming more and more fierce, and the incorrect evaluation, doubt and confusion of personality or oneself will become more and more prominent. With the emphasis on team spirit, the understanding of interpersonal communication has also become one of the key points of consultation.
From the content of consultation, online psychological consultation has the following characteristics:
In sexual counseling, the confusion of homosexual behavior and tendency is highlighted. These people are often influenced by factors such as growth environment, educational methods and family atmosphere. The problem of masturbation has also become a relatively concentrated problem of consultation. First, confusion; The second is how to get rid of it. Most of them are unmarried young people.
Judging from the content of consultation, online consultation has the following characteristics:
In neurosis counseling, phobia is the most common, accounting for 42.338+0%. More than half of people show phobia and social phobia. Obsessive-compulsive disorder accounted for 29.4 1%, and most of them were compulsive thinking. Among the categories of mood disorders, dysthymia is the most, accounting for about 80%, and "dim psychology", "hope of life" and "too painful" are often the topics of consultation, and the course of disease is often long and has a personality basis.
From the content of consultation, online psychological consultation has the following characteristics:
About 17.09% of the people who received online psychological counseling made follow-up inquiries. Among them, more than three times accounted for 5.58%.
The proportion of institutional inquiry is relatively large, accounting for 17.09%. Most of them are counseling for mental diseases, such as drug treatment for schizophrenia; Medication after illness and prognosis. Some consult their wives and elderly parents, such as menopausal syndrome and Alzheimer's disease.
In view of the above characteristics of online psychological counseling:
The industry should formulate guiding normative opinions on the form and effect evaluation of online psychological counseling, so that the industry, websites and psychological counselors can work together to further promote the development and perfection of online psychological counseling with a responsible attitude and professionalism, better serve the consultants and broaden the service channels of psychological counseling forms.