The first thing is to be familiar with all the business of travel agencies. On this basis, the attitude towards people is also very important. Most customers don't know before consulting, so wait patiently, especially some middle-aged and elderly people. In addition, smiling is also very important. It is very unprofessional to keep a good and cheerful attitude to work every day and avoid bringing personal feelings to work. And it is not allowed in this industry. We should not only be friendly to people and things, but also make good use of body language, that is, nodding and bending. There is also looking at each other with your eyes when you speak, which makes people feel that you are talking to him and are interested in listening. This will not only make customers feel respected, but also add a layer of intimacy, such as the feeling of being at home, that is, the feeling of being at home. This is the service tenet advocated by the tourism industry.