Based on a small window, write a big article for the people. "Housing provident fund is related to people's livelihood. As a window unit that directly serves enterprises and the masses, we always focus on the urgent needs of the masses, constantly strengthen service awareness and improve work efficiency. " The relevant person in charge of Pingxiang Center said that the center actively practiced the service tenet of "people-oriented" and started with "hardware" and "software" to continuously improve the level of window service.
Focusing on the goal of "building a satisfactory government service window in the city and helping employees run at most once or even run errands at zero", Pingxiang Center has made every effort to deepen the reform of "running at most once".
Constantly optimize various business processes, simplify procedures, start with details, and exchange the "hard index" for the "happiness index" of the people who handle affairs.
Walking in the service hall, you can always see the staff in the uniform of "Deputy Xiaoping" providing consultation, assistance and agency services for the citizens. Citizens can also enjoy warm-hearted services such as appointment, delay and door-to-door handling. The "inter-provincial operation" of eight online and offline housing provident fund services has opened up the "last mile" for doing practical things for the masses and sent services full of temperature to the hearts of the citizens.
As an extension of the pilot service, China Construction Bank Pingxiang Anyuan Sub-branch handled 636 loans for residents with a loan amount of 240 million yuan. He Tao, a citizen who applied for the loan business for the first time, said that the warm environment, intimate service and streamlined process made him truly feel the convenience and comfort brought by "only entering one door".
The offline service is thoughtful and the online service is efficient. Pingxiang Center has taken various measures to promote the platformization of government services, realizing "online deposit business", "pre-recorded purchase information" and "online simple business", and the service efficiency has been continuously improved.
Whether it is "cross-provincial general office" or "online deposit business office", it is a microcosm of Pingxiang center's in-depth practice of "I do practical things for the masses" In the small window, a knowing smile, a warm greeting and a patient explanation convey the civilization of the city and release the temperature of people's livelihood.
Pingxiang City * * * collected 2.355 billion yuan of housing provident fund and issued 65.438+0.09 billion yuan of personal housing provident fund loans to 3,039 families of employees, which played an important role in solving the housing difficulties of employees, improving the housing security system and stabilizing the real estate market.