Work plan for small tour guides 1
Youth is fleeting, looking forward to 20xx, trying to change the shortcomings and make better changes! Break throug
Work plan for small tour guides 1
Youth is fleeting, looking forward to 20xx, trying to change the shortcomings and make better changes! Break through yourself and make continuous progress! Therefore, I made a work plan for myself this year:
1, abide by the company's rules and regulations, and pursue high quality and efficiency. Combine what you have learned, seen and felt, combined with last year's work experience, to welcome the new year's tourism work. For the tour guide work, we should strengthen the tour guide skills and enrich our own tour guide experience, so as to keep the same and adapt to the ever-changing situation. For debugging, I am familiar with the operation flow and circuit flow, and can provide backup force for the company's salesmen with better price and service quality, try to provide the best quotation in the shortest time, and pay attention to coordination. For the reception at the front desk of the headquarters, be familiar with individual lines and prices, always pay attention to price changes and update the electronic screen information in time.
2. You hate less when you use books. Strengthen your study, broaden your knowledge, strive to improve your cultural literacy, and seriously study tourism professional knowledge and related common sense to improve your tour guide skills and enhance your business knowledge. I believe this is what many tour guides lack.
3. Pay attention to the development trend of tourism, so as to adjust their own shortcomings in the work and gradually make self-progress and self-breakthrough with a short-term goal. Carry a small notebook with you, write down things that are easy to forget but need special attention at any time, and provide services with strong pertinence, different modes and different themes for different tourist groups.
4. Complete every task internally and do your best to improve the reputation of xx International Travel Service externally!
Small tour guide work plan 2
Through this year's work and study, my personal working mode has made a new breakthrough and my working style has also changed greatly. Now I will sum up my work in the past year:
1. In the process of leading the tour group to visit the scenic spots, it is no longer just to explain the history of the scenic spots, but to explain them to tourists in combination with the development of Tianjin in recent years and the future development planning system, thus presenting a combination of modernity and modernity and rapid development of Tianjin.
2. Deepen communication with tourists and integrate them into the tourists in the shortest time. And treat every tourist in the group like a family member, try to meet the requirements put forward by tourists, listen to the suggestions of tourists with an open mind, and make every tourist happy and satisfied with the best service.
Strive for the greatest economic benefits for our society and individuals within the scope stipulated by the travel agency.
4. In the process of work, I will continue to learn from my colleagues and tour guides of other travel agencies, learn from advanced travel modes, enrich my cultural accomplishment, and then improve my professional ability.
5. After receiving the notification from the club, make a travel plan in advance, communicate with the team leader or the team leader in time, and grasp the first-hand information of the team at the first time, so as to better arrange the time and itinerary and avoid unexpected situations due to untimely communication, which will lead to tourists' dissatisfaction.
The above points are my personal experiences learned and summarized in this year's work. At the same time, through this year's work, I have also exercised my coordination ability and written and oral expression ability, ensuring that every time I receive a tour group, I can go on normally and smoothly, treat every day's work task with full spirit, love my job, actively improve my professional quality, strive for the initiative of work, and have a strong professionalism; Sense of responsibility, and strive to improve work efficiency and quality.
In this year's work, I personally have some problems, such as my work is not meticulous enough, my temper is easy to cause my colleagues' unhappiness and so on. I will try to correct my problems in the future. I hope the club leaders and colleagues will help me a lot and point out my shortcomings and deficiencies. I will listen humbly and correct it in time.
In the new year, I am determined to seriously improve my business level and contribute all my strength to the development of our economic benefits. In the new year, I will strengthen the following points in order to better complete the tour tasks assigned by our club:
1, strengthen study, broaden knowledge, strive to improve their cultural literacy, and seriously study tourism professional knowledge and related common sense.
2. Pay attention to the development trend of local tourism, so as to adjust their own shortcomings in the work, which has strong pertinence, aiming at different tourist groups, different models and different themes.
3. Understand the advanced ideas and new initiatives of competitors in the same industry in time and report to the leaders in time, so that the leaders can make development plans and work adjustments.
4. Complete every mission in China and do your best to improve the good reputation of Sanyuan Travel Agency abroad.
The above is the work direction and goal I set for myself in the new year, which I hope to accomplish with the help of leaders and colleagues. In addition, during the 20xx years of work, I sincerely hope that the leaders of the club can intensify their efforts, collect opinions from all sides and listen to opinions beneficial to the development of our club. Colleagues can actively make suggestions and spare no effort to contribute to the development of our society. Our society can adopt a reward system, and all the adopted opinions or plans that are beneficial to our social development should be given some praise and material rewards to arouse the enthusiasm of every employee.
Work plan of small tour guide 3
In order to serve the Beijing Olympic Games and alleviate the shortage of foreign language tour guides in our province, according to the requirements of the National Tourism Administration on speeding up the training and reserve of foreign language tour guides, Hebei Provincial Tourism Administration plans to organize a foreign language tour guide qualification examination in the spring of 20xx.
I. Registration conditions
The 20xx Spring Foreign Language Tour Guide Qualification Examination in Hebei Province is open to the whole society. Anyone who has a high school or technical secondary school education, is in good health, has no record of illegal or bad behavior, and has the basic knowledge and language ability to meet the needs of foreign language tour guides can apply.
Second, the registration time and method
This tour guide qualification examination is managed by computer information system, that is, registration, payment, uploading photos, printing admission tickets, arranging the examination room to be managed by computer and conducted online. Online registration time is 20xx from February 20th to March 10. Matters such as online payment will be announced on this website one after another, so please pay attention.
Three. Examination subjects, contents and scores
(1) Written examination
1. Basic knowledge of tour guides: including basic knowledge of national tour guides and basic knowledge of tour guides in Hebei Province. The reference textbook is "Guide Basis" published by China Tourism Publishing House in May, 20xx.
The score of this subject is 150. Among them, objective questions (standardized questions) 100, and subjective questions 50.
2. Comprehensive knowledge of tour guides: including tourism policies and regulations, tourism professional ethics, tour guide service norms, translation of short sentences and essays. The reference materials are Tourism Policies, Regulations and Professional Ethics published by China Tourism Publishing House in May 20xx, Guide Service Specification published by China Tourism Publishing House in June 20xx, and English Guide Words of Hebei Classic Tourist Attractions.
The score of this subject is 150. The objective questions (standardized questions) 100; The translation question is 50 points, that is, to translate short sentences and essays in the language of application.
(2) Interview
The interview will be held the day after the written test.
The content of the interview includes the simulated explanation of the tour guide and the question and answer of the adaptive knowledge of the tour guide. The score is 100.
Candidates are required to interview in the language they apply for.
(3) Additional tests
Candidates who have obtained the "Qualification Certificate for Tour Guides" to apply for additional examinations in other languages must register online at the same time as the initial examiners. During the exam, only translators and interviews will be taken.
Fourth, the time and place of the exam
(1) Examination time: March 22nd-23rd, 20xx.
The specific arrangements are as follows:
project
date
time
subject
oral examination
22 March (Saturday)
9: 00 am-165438+0: 30 am
Basic knowledge of tour guide
14: 00-16: 30 pm
Comprehensive knowledge of tour guides
(Other candidates for translation)
interview
March 23rd (Sunday)
8: 30 am-12: 00 am
2: 00 pm-65438+7: 30 pm
(2) Examination place: Shijiazhuang (the specific place is subject to the place indicated in the admission ticket).
Verb (abbreviation of verb) charging standard
According to the charging standards approved by Hebei Provincial Department of Finance and Hebei Provincial Price Bureau, the examination fee is 300 yuan/person. The additional test candidates charge 2 10 yuan/person.
Organization, information release, consultation and supervision of intransitive verbs examination
The 20xx Spring Foreign Language Tour Guide Qualification Examination in Hebei Province was organized by Hebei Provincial Tourism Bureau.
Contact: Yang Ruijie Long Yuanyuan
Supervision organization: Supervision Office of Hebei Provincial Tourism Bureau
Supervision complaint: 0311-85895664
Small tour guide work plan 4
work summary
* The year is approaching. Looking back on the work in the past year, with the support and help of the company leaders and colleagues, I successfully completed the task of leading the team assigned by the company every time. Try our best to explain every scenic spot and strive to make tourists 100% satisfied, which is the reputation of Sanyuan International Travel Service; And contribute to the future development.
Through this year's work and study, my personal working mode has made a new breakthrough and my working style has also changed greatly. The work in the past year is summarized as follows:
1. In the process of leading the tour group to visit the scenic spots, it is no longer just to explain the history of the scenic spots, but to explain them to tourists in combination with the development of Tianjin in recent years and the future development planning system, thus presenting a combination of modernity and modernity and rapid development of Tianjin.
2. Deepen communication with tourists and integrate them into the tourists in the shortest time. And treat every tourist in the group like a family member, try to meet the requirements put forward by tourists, listen to the suggestions of tourists with an open mind, and make every tourist happy and satisfied with the best service.
Strive for the greatest economic benefits for our society and individuals within the scope stipulated by the travel agency.
4. In the process of work, I will continue to learn from my colleagues and tour guides of other travel agencies, learn from advanced travel modes, enrich my cultural accomplishment, and then improve my professional ability.
5. In the case of receiving the notification from the club, make a travel plan in advance and communicate with the team leader or team leader in time, so as to grasp the first-hand information of the team at the first time, so as to better arrange the time and itinerary and avoid unexpected situations due to untimely communication, which will lead to tourists' dissatisfaction.
The above points are my personal experiences learned and summarized in this year's work. At the same time, through this year's work, I have also exercised my coordination ability and written and oral expression ability, ensuring that every time I receive a tour group, I can go on normally and smoothly, treat every day's work task with full spirit, love my job, actively improve my professional quality, strive for the initiative of work, and have a strong professionalism; Sense of responsibility, and strive to improve work efficiency and quality.
In this year's work, I personally have some problems, such as my work is not meticulous enough, my temper is easy to cause my colleagues' unhappiness and so on. I will try to correct my problems in the future. I hope the club leaders and colleagues will help me a lot and point out my shortcomings and deficiencies. I will listen humbly and correct it in time.
working face
In the new year, I am determined to seriously improve my business level and contribute all my strength to the development of our economic benefits. In the new year, I will strengthen the following points in order to better complete the tour tasks assigned by our club:
1. Strengthen your study, broaden your knowledge, strive to improve your cultural literacy, and seriously study tourism professional knowledge and related common sense.
2. Pay attention to the development trend of local tourism, so as to adjust the shortcomings in our work, and explain different modes and themes in a targeted manner for different tourist groups.
3. Understand the advanced ideas and new initiatives of competitors in the same industry in time, and report to the leaders in time, so that the leaders can make development plans and work adjustments.
4. Complete every mission in China and do your best to improve the good reputation of Sanyuan Travel Agency abroad.
The above is the work direction and goal I set for myself in the new year, which I hope to accomplish with the help of social leaders and colleagues. In addition, in the work of 20 12, I sincerely hope that social leaders can intensify their efforts to collect opinions from all sides and listen to opinions beneficial to our social development. Colleagues can actively make suggestions and spare no effort to contribute to the development of our society. Our society can adopt a reward system, and all the adopted opinions or plans that are beneficial to our social development should be given some praise and material rewards to arouse the enthusiasm of every employee.
Chapter 5 of the work plan for small tour guides
First, business skills are leading.
The basic element of an excellent tour guide is the level of professional skills, especially in the process of taking a tour, what you have to say and do is correct, clear, vivid and flexible. At the same time, the accumulation of tour guide experience depends on the reception volume, and it is also important to learn different knowledge from different customers. Therefore, next year we will strive to achieve the following three points:
1. There shall be no less than 40 on-site tour groups in the scenic spot (no less than 8 administrative teams);
2. Visitor Center shall receive no less than 60 times (at least 15 times is government reception);
3. Strive to be rated as a "four-star tour guide" during the year and move towards an intermediate tour guide;
Second, the work attitude is meticulous.
"Details determine success or failure" and "Attitude determines everything". The quality of tour guides lies not only in the level of explanation, but also in service consciousness and working attitude. At the same time, we should also establish the overall awareness of "come at once, come at once" in our work to improve ourselves. Therefore, we must do the following three things well next year:
1, favorable rate of tour guide service100%;
2. Complain "0" about tour guide work;
3. The matters assigned by the leaders are completed well and quickly;
Third, emancipate the mind and go forward bravely.
Tour guides should emancipate their minds and dare to innovate, otherwise they will be eliminated by society and industry. Tour guides should also be transformed and upgraded. After subdivision, tour guides will no longer be a single profession. Therefore, tour guides should be fully prepared, learn advanced tour modes and take the initiative to guard against changes. Therefore, we should do the following three things well next year:
1, strive for perfection, move closer to the organization, and constantly improve personal political literacy;
2. Be an innovative and applied tour guide, and achieve "both hands should be hard";
3. Write practical tour guide words for Tianchi, Huashan, Qiyuan, Zijinnan and Taihu Park and compile them into a book, and write 1 or more high-quality competition words for the above scenic spot skill competitions;
Fourth, the knowledge reserve is as always.
A tour guide who has no goods in his stomach is not a qualified tour guide, and a tour guide who doesn't understand is not an excellent tour guide. In addition to learning more, listening more, reading more, writing more and speaking more, tour guides should also apply what they have learned, reserve knowledge and be good at using it. After becoming a "saint", tour guides will be the most popular. Therefore, we should do the following three things well next year:
1, read a good book every month (not less than 3 Buddhist books);
2. Travel from other provinces at least 1 time, leaving at least 20 footprints in Suzhou's scenic spots;
3. Make preparations before the "College Entrance Examination" to ensure that everything goes smoothly;
Fifth, be good at practicing a skill.
A tour guide should also have a skill and the ability to control and adapt to the environment. You must be able to sing, dance, talk and learn. Only through accumulation and learning can such a tour guide be popular. Next year, I will try to do the following three things:
1. While consolidating and upgrading the existing talents, self-study another course (storytelling or pingtan);
2. Get a driver's license during the year;
3. Excellent achievements have been made in tour guide competitions and activities at or above the district level;
The above is my personal work plan. I will go all out to do my routine work well, and at the same time ensure that I have basically completed my "modernization", so that I can reach a new height and make new achievements!
Finally, I urge all leaders and colleagues to give more guidance and supervision!
1. In the process of leading the tour group to visit the scenic spots, it is no longer just to explain the history of the scenic spots, but to explain them to tourists in combination with the development of Tianjin in recent years and the future development planning system, thus presenting a combination of modernity and modernity and rapid development of Tianjin.
2. Deepen communication with tourists and integrate them into the tourists in the shortest time. And treat every tourist in the group like a family member, try to meet the requirements put forward by tourists, listen to the suggestions of tourists with an open mind, and make every tourist happy and satisfied with the best service.
Strive for the greatest economic benefits for our society and individuals within the scope stipulated by the travel agency.
4. In the process of work, I will continue to learn from my colleagues and tour guides of other travel agencies, learn from advanced travel modes, enrich my cultural accomplishment, and then improve my professional ability.
5. In the case of receiving the notification from the club, make a travel plan in advance and communicate with the team leader or team leader in time, so as to grasp the first-hand information of the team at the first time, so as to better arrange the time and itinerary and avoid unexpected situations due to untimely communication, which will lead to tourists' dissatisfaction.
The above points are my personal experiences learned and summarized in this year's work. At the same time, through this year's work, I have also exercised my coordination ability and written and oral expression ability, ensuring that every time I receive a tour group, I can go on normally and smoothly, treat every day's work task with full spirit, love my job, actively improve my professional quality, strive for the initiative of work, and have a strong professionalism; Sense of responsibility, and strive to improve work efficiency and quality.
In this year's work, I personally have some problems, such as my work is not meticulous enough, my temper is easy to cause my colleagues' unhappiness and so on. I will try to correct my problems in the future. I hope the club leaders and colleagues will help me a lot and point out my shortcomings and deficiencies. I will listen humbly and correct it in time.
In the new year, I am determined to seriously improve my business level and contribute all my strength to the development of our economic benefits. In the new year, I will strengthen the following points in order to better complete the tour tasks assigned by our club:
1. Strengthen your study, broaden your knowledge, strive to improve your cultural literacy, and seriously study tourism professional knowledge and related common sense.
2. Pay attention to the development trend of local tourism, so as to adjust the shortcomings in our work, and explain different modes and themes in a targeted manner for different tourist groups.
Small tour guide work plan 6
In the new year, I am determined to seriously improve my business level and contribute all my strength to the development of our economic benefits. In the new year, I will strengthen the following points in order to better complete the tour tasks assigned by our club:
1. Strengthen your study, broaden your knowledge, strive to improve your cultural literacy, and seriously study tourism professional knowledge and related common sense.
2. Pay attention to the development trend of local tourism, so as to adjust the shortcomings in our work, and explain different modes and themes in a targeted manner for different tourist groups.
3. Understand the advanced ideas and new initiatives of competitors in the same industry in time, and report to the leaders in time, so that the leaders can make development plans and work adjustments.
4. Complete every mission in China and do your best to improve the good reputation of Sanyuan Travel Agency abroad.
The above is the work direction and goal I set for myself in the new year, which I hope to accomplish with the help of club leaders and colleagues. In addition, during my work in xx years, I sincerely hope that the club leaders can intensify their efforts to collect and listen to opinions beneficial to the development of our club, such as using peer 1 14 instant messaging tool mq to manage travel agency business with "peer-to-peer" information.
Colleagues can actively make suggestions and spare no effort to contribute to the development of our society. Our society can adopt a reward system, and all the adopted opinions or plans that are beneficial to our social development should be given some praise and material rewards to arouse the enthusiasm of every employee.
The new year is coming, I wish my boss a prosperous business in advance, and I wish my colleagues a full store next year!
Good luck in the new year. I wish our travel agency, under the leadership of the wise boss SHEN WOO and with the joint efforts of all my colleagues, realize once again that every scenic spot is a pink flag next year!
Small tour guide work plan 7
As the old saying goes, "Winners find ways, losers find excuses". Make progress towards your goal every day, and your work will be more fulfilling. As a member of the social family, each of us shoulders a sacred and arduous mission. Attention should be paid to the guiding work plan for xx years.
1. In the process of leading the tour group to visit the scenic spots, it is no longer just to explain the history of the scenic spots, but to explain them to tourists in combination with the development of Tianjin in recent years and the future development planning system, thus presenting a combination of modernity and modernity and rapid development of Tianjin.
2. Deepen communication with tourists and integrate them into the tourists in the shortest time. And treat every tourist in the group like a family member, try to meet the requirements put forward by tourists, listen to the suggestions of tourists with an open mind, and make every tourist happy and satisfied with the best service.
Strive for the greatest economic benefits for our society and individuals within the scope stipulated by the travel agency.
4. In the process of work, I will continue to learn from my colleagues and tour guides of other travel agencies, learn from advanced travel modes, enrich my cultural accomplishment, and then improve my professional ability.
5. In the case of receiving the notification from the club, make a travel plan in advance and communicate with the team leader or team leader in time, so as to grasp the first-hand information of the team at the first time, so as to better arrange the time and itinerary and avoid unexpected situations due to untimely communication, which will lead to tourists' dissatisfaction.
The above points are my personal experiences learned and summarized in this year's work. At the same time, through this year's work, I have also exercised my coordination ability and written and oral expression ability, ensuring that every time I receive a tour group, I can go on normally and smoothly, treat every day's work task with full spirit, love my job, actively improve my professional quality, strive for the initiative of work, and have a strong professionalism; Sense of responsibility, and strive to improve work efficiency and quality.
In this year's work, I personally have some problems, such as my work is not meticulous enough, my temper is easy to cause my colleagues' unhappiness and so on. I will try to correct my problems in the future. I hope the club leaders and colleagues will help me a lot and point out my shortcomings and deficiencies. I will listen humbly and correct it in time.
In the new year, I am determined to seriously improve my business level and contribute all my strength to the development of the club's economic benefits. In the new year, I will strengthen the following points in order to better complete the tour tasks assigned by our club:
1. Strengthen your study, broaden your knowledge, strive to improve your cultural literacy, and seriously study tourism professional knowledge and related common sense.
2. Pay attention to the development trend of local tourism, so as to adjust the shortcomings in our work, and explain different modes and themes in a targeted manner for different tourist groups.