Question 2: What kind of industry does customer service belong to? Customer service refers to a customer-oriented value, which integrates all elements of managing customer interface in a preset optimal cost-service combination. Broadly speaking, anything that can improve customer satisfaction belongs to the category of customer service. Customer satisfaction refers to the gap between what customers actually feel and what they expect. )
Question 3: What does customer service mainly do? Different companies have different job contents. If it is after-sales customer service, it is to help users solve some problems in the product. Some are wrong operations caused by users not reading the instructions carefully, and some are easy for users to answer. When the user's repeated calls are not resolved, it will escalate into a complaint. Be skillful. When solving the problem, put out the user's anger. If you can satisfy users, then you can do it. If it's business customer service, answering the phone, and what services users ask for at home, you are responsible for recording, making appointments, setting up, returning visits, and so on. If you want to do customer service, you must be patient. It's normal to have pressure, and some users have bad attitudes or scold when they come up. If you want to understand your business knowledge clearly, you have to use your new hands to solve problems for users. Nothing else. You don't have to be serious about what you do, you have the responsibility to punish. These are all necessary.
Question 4: What occupation does working in customer service belong to DNF?
Question 5: What kind of service industry does the customer service registration company belong to? You can register a Hong Kong company and avoid taxes reasonably in the future. For details, please consult Shenzhen E-Port Link.
Question 6: What industry does customer service belong to? Customer service actually does not belong to the industry, just a title! Many enterprises in various industries have customer service, that is, after-sales consultation and service!
Question 7: What is the occupation of working in the customer service department? Little BOSS is almost the one with 10086 zero key.
Question 8: What kind of occupation is customer service? Customer service, in short, is customer service work (accepting customer consultation and helping customers solve their doubts), or refers to the organization that undertakes customer service work.
For example, game customer service is to accept the work of game members and consult the players or their institutions themselves.
In different industries, the scope of customer service answering questions is different.
Generally speaking, their services include the following aspects:
1, opinion handling;
2. Data management;
3. Technical support;
4. Internal cooperation;
5. Customer demand analysis.
Good customer service is the key to enterprise success!
Customer: Customers are the most important people in our business. They are not obstacles to our work, but the goals of our work. They depend on us instead of us. It was they who gave us the opportunity to serve and helped us. Let's show our value.
Service: We are working. Let customers get what they want through labor.
Then, the so-called customer service means that we help customers and show our value through labor, which can also be said to be mutual benefit. Customer service includes external (business-to-customer) and internal (logistics departments and other departments of some units). Generally speaking, customer service refers to external customer service.
Terms and conditions of customer service center service specification
I. Opening remarks and greetings
1. Greeting: "Hello, welcome to call XX customer service hotline. Customer service representative YYY is happy to help you. What can I do for you? "
Don't say "Hey, talk!"
2. The customer greets the customer representative: "Hello, Miss (Sir)." At this time, the customer representative should respond politely: "Hello, what can I do for you?"
You can't say, "Hey, go!"
2. When knowing the customer's name, the customer representative should use the customer's last name plus "Sir/Madam" to keep a polite response: "Sir/Madam, what can I do for you?"
Can't be indifferent and ignore the customer's name.
3. When you encounter a silent phone call: Customer representative: "Hello! What can I do for you? " After a pause of 5 seconds, there was still no sound. "Hello, what can I do for you?" There was a pause for 5 seconds, and the other party didn't respond. Then he said, "Sorry, there is no sound on your phone. Would you please call again on another phone? Goodbye! " Stop for another five seconds and hang up.
Don't say, "Hey, talk to me! I'll hang up if I don't talk! "
I can't hear you clearly.
4. When you can't hear clearly (because the user uses speakerphone): Customer representative: "Sorry, your voice is too low, would you please pick up the receiver and speak?"
Don't say "Hey, speak up!"
When the customer's voice is too low to hear clearly: the customer representative keeps his volume unchanged: "Sorry! Would you please speak a little louder? " If you still can't hear clearly, the customer representative: "I'm sorry! Your phone is too low. Would you please hang up the other phone? " , and then hang up after 5 seconds.
You can't just hang up.
When the phone is too noisy to hear clearly, the customer representative said, "Sorry, your phone is too noisy to hear clearly. Would you please call again with another phone? " Goodbye! "Pause for 5 seconds, and then hang up.
You can't just hang up.
When the customer speaks a dialect but the customer representative doesn't understand it, the customer representative says, "Excuse me, would you please speak Mandarin? Thank you! " When the customer continued to speak dialect instead of Mandarin, the customer representative said, "Excuse me, would you please find someone who can speak Mandarin? Thank you! " .
You can't just hang up.
When the customer speaks dialect and the customer can understand the Mandarin of the customer representative, the customer representative should continue to maintain the expression of Mandarin on the basis of understanding the dialect used by the customer.
Unable to convert to the customer's dialect.
When the customer complained that the customer representative's voice was low or unclear, the customer representative said, "Excuse me, (raise the volume slightly), what can I do for you?"
You can't just hang up.
There is no doubt that the worst customer service in the world is Sina.
The principle of customer service
1, to ensure customer satisfaction
Put yourself in the other person's shoes and see if you can accept the same service.
2. Exceed customers' expectations
As a service industry, we should always walk in front of customers, think what customers can't think of, and create value for customers with innovative services. ...& gt& gt
Question 9: What is the occupation of advertising customer service in your resume? Advertising clerk is an important position in the clothing industry. Its main responsibility is to act as a bridge and link between the company and the specialty store, that is, all the related work of the company should be conveyed to the specialty store through the advertising clerk, and the specialty store also feeds back all kinds of information to the company through the corresponding advertising clerk.
The occupation abbreviation is AD:
Assistant director AD also refers to the marketing department or market research department. AD refers to the Commissioner of Administration.
Exquisite word version of the resume template can click on my avatar to enter my library home page;
wenku.baidu/...0
Question 10: What do salespeople do? Salespeople are business workers by profession.
According to the standards published by different departments in China, there are two main types of occupational classification in China:
The first type: according to the occupational classification standard published by National Bureau of Statistics, National Bureau of Standards and the State Council Census Office for the third national census in March 1982. According to the identity of the working population, the standard divides the occupations in China into three levels: big category, middle category and small category, namely, 8 categories, 64 middle category and 30 1 small category. The order of the eight categories is as follows:
First, all kinds of professional and technical personnel;
The second is the person in charge of state organs, party organizations, enterprises and institutions;
Third, clerks and related personnel;
Fourth, business people;
Fifth, service personnel;
Sixth, workers in agriculture, forestry, animal husbandry and fishery;
Seventh, production work, transportation work and some manual workers;
Eighth, other workers who are inconvenient to classify.
Among the eight categories, the first and second categories are mainly mental workers, the third category includes some mental workers and some manual workers, the fourth, fifth, sixth and seventh categories are mainly manual workers, and the eighth category is other workers who are inconvenient to classify.
The second type: the classification and code of national economy industries approved by the State Planning Commission, the State Economic Commission, the National Bureau of Statistics and the National Bureau of Standards, promulgated by 1984 and implemented by 1985. This standard mainly classifies enterprises, institutions, government organizations and employees according to the nature of their production or other social and economic activities, that is, according to the classification of their industries, the national economic industries are divided into four levels: large category, large category, medium category and small category. * * * Category 13:
Agriculture, forestry, animal husbandry, fishing and water conservancy;
2 industry;
③ Geological survey and exploration industry;
④ Construction industry;
⑤ Transportation, post and telecommunications;
6. Commerce, public catering, material supply and storage;
⑦ Real estate management, public utilities, residents' services and consulting services;
(eight) health, sports and social welfare undertakings;
(9) Education, culture, art and radio and television;
Attending scientific research and comprehensive technical service industry;
1 1, financial insurance;
12, state organs, party and government organs and social organizations;
13, other industries.
These two classification methods are in line with China's national conditions, concise and practical, and also accord with China's professional status.
Other classification methods:
There are different classification methods according to different professional standards. For example, in terms of industry, it can be divided into primary, secondary and tertiary industries; According to the characteristics of work, it can be divided into pragmatism (work with machines, tools and equipment), social service, culture and education, scientific research, art and creation, calculation and mathematics (money management, statistics), natural occupation, management and general service occupation 10. Each classification method has a clear explanation of the particularity of its occupation, which is of guiding significance to better grasp the characteristics of a certain occupation and choose a suitable occupation.