Respect rights.
Business etiquette originated from British and American cultures, and the saying of "reciprocity" has a long history in the West. In formal international business communication, it is an international practice to respect rights. In business activities, whenever it is necessary to determine the level and ranking, the principle of "taking power as the highest priority" is followed. (2) location priority
In business activities, the position of personnel is based on position. An elderly person and a young person, if the young person has a higher position, then the young person is respected and they are in a respected position in the rules of business etiquette. That is, people with high positions have priority over people with low positions in all aspects, and people with deep qualifications have priority over people with low qualifications. The principle of position priority is the main basis for ranking in business activities.
(3) Pay attention to the image
Experiments have proved that first impressions are hard to change. In business communication, people often judge a person's accomplishment and quality by his impression of appearance, manners and clothes. , forming the first cause effect, thus affecting future transactions and cooperation. Therefore, in the process of business communication, especially when communicating with people for the first time, we must shape and maintain our personal image in a standardized way and leave a good impression on each other, so as to show our self-esteem and respect for the people we communicate with.
(4) punctuality and trustworthiness
In business activities, the concept of time is particularly emphasized, and all time-related agreements must be observed, such as arriving at the negotiation place on time, attending the meeting on time, and visiting customers at the appointed time. , reflecting the modern people's attention to time efficiency and respect for communication objects.
In business activities, keeping promises not only embodies business etiquette, but also embodies business ethics. In business situations, people's promises represent certain interests, especially in business negotiations and other activities, we must carefully consider the negotiation conditions and contract terms, and don't make promises at will, so as not to cause consequences that cannot be fulfilled. Once you make a promise, you must honor it and truly "keep your word." Only in this way can you win the trust and goodwill of your contacts.
In case you unilaterally miss or fail to keep the appointment due to irresistible factors, you need to inform the relevant parties as soon as possible, truthfully explain it, solemnly apologize to the other party for this, and take the initiative to bear the related losses caused to the other party in accordance with laws and practices.
(5) Respect for privacy
The principle of respecting privacy originated from British and American culture mainly refers to the principle of respecting personal privacy and keeping private information confidential. In western society, the concept of individualism is dominant, and everyone is endowed with the right to choose their lifestyle freely, which is considered sacred and inviolable. Personal information reveals a person's lifestyle to a certain extent, so protecting personal information means protecting the right of individuals to choose their lifestyle freely. In conversation, any personal privacy issues involving the other party should be consciously avoided.
In international business communication, facing customers from different countries, the topics of conversation are also very different. But generally speaking, the annual salary, personal work status, age, family, political orientation, religious beliefs and other issues. It is usually regarded as a personal privacy issue and should be avoided as much as possible in conversation.
(6) Respect for women
The concept of "ladies first" has a long history in British and American cultures, and it also runs through the practice of business etiquette. Although in formal business activities, people emphasize the equality between men and women, and both men and women must abide by the requirements of rank and reciprocity, in some informal occasions, every man has the obligation to respect, care, understand, love and protect women with his own practical actions.
However, it should be noted that in Arab countries, Southeast Asia, Japan, South Korea, North Korea, Mongolia, India and other countries, people still adhere to the principle of "men are superior to women", and the principle of respecting women in these countries and regions should be used with caution.
(7) Abide by convention
In international business communication, in order to reduce troubles, avoid misunderstandings, and make it easier for people to communicate and reach an understanding, the simplest way is to abide by internationally accepted etiquette practices.
For example, in different countries, there are bow ceremony, folding ceremony, chest pressing ceremony, face kissing ceremony, hug ceremony and so on. When dealing with people from any country, shaking hands as a "* * *" etiquette is applicable. Therefore, in foreign-related communication, it is an international practice to use handshake ceremony to observe etiquette.
In international trade, there is an unwritten rule: in order to successfully conclude a transaction, the seller should usually take the initiative to adapt to and follow the buyer's etiquette, so as to enhance mutual understanding and communication and help to better express the seller's friendly cooperation intention to the buyer.
(8) Do as the Romans do
In international business communication, as a visitor, you must abide by local customs and etiquette and do as the Romans do. To truly do as the Romans do, we must first fully understand the local etiquette and customs, sensitive topics and business practices. On the premise of full understanding, I can fully respect the local etiquette and customs, and complete business activities according to the etiquette and habits of the host. For example, when eating, people in East Asian countries use chopsticks more, while people in Europe and America like to use knives and forks. Therefore, when attending business banquets in Europe and America, you should adapt to the dining habits there.
When I am the host, in order to express my sincere wishes to the guests, I will even follow the etiquette and customs of the guests to show my welcome and respect to the guests and reflect the spirit of "customer-oriented", which is a kind of communication art. For example, at a banquet in China, chopsticks and knives and forks can be placed at the same time to show respect and convenience for western guests.