Quickly grasp the company's new policies and new business, actively promote the company's new products in the process of telephone service, and urge customers to use the company's products;
Accept the business and customer complaint telephone number applied by customers and accurately record the complaint content, generate electronic work orders for businesses that need assistance from other positions and forward them to the background group;
Assist to sort out the training materials in the group and coach the junior customer representatives. Participate in various trainings to improve overall quality. Participate in various team activities and support team building;
For problems or materials that are not in the database, record the contents of the problems and submit them to the deputy manager on duty for forwarding to the business group. Collect mobile business information timely and accurately, study mobile business knowledge hard, assist in collecting customer demand information, and put forward suggestions for improving service work;
Communicate with customers through various channels (such as telephone, SMS, email, etc.). ) to achieve the purpose of service or sales;
Do a good job in user consultation and complaint handling, do a good job in user obstacle declaration and scheduling, and summarize and feedback users' suggestions and opinions;
Fill in the shift change diary carefully and hand over the unfinished and unresolved problems to the next shift;
Keep good contact and communication with all departments;
Check the operation of the computer regularly, and report the maintenance and troubleshooting in time.