1. Go to the local industrial and commercial bureau to complain, or call 123 15 to find the Consumers Association to complain;
2. Complain to the real estate bureau;
If it is a big chain intermediary, you can complain to the company headquarters. Carefully select real estate brokerage institutions, real estate brokerage institutions and their branches, and obtain the registration certificate of real estate brokerage institutions before engaging in second-hand housing transaction services.
What should we pay attention to in real estate transaction:
1. Choose real estate agents carefully. Real estate agents and their branches can only engage in second-hand housing transaction services after obtaining the registration certificate of real estate agents;
2. Carefully guard against the security of transaction funds and property. Don't hand over the transaction funds to the real estate brokerage agency for collection and escrow, and don't hand over the original important documents such as house ownership certificates to it for escrow. If it is really necessary to collect and trust transaction funds through a real estate brokerage institution, it shall be carried out through a special account for housing transaction settlement with the words "customer transaction settlement funds" opened by the institution in the bank;
3, carefully choose the housing, don't covet cheap to buy houses that have not yet obtained the property right certificate;
4. Carefully sign contracts to prevent price fraud. Brokerage services should be clearly marked, and consumers should not sign agreements with brokerage agencies for cheap transaction taxes and fees to prevent fraud.
Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.