Method 1: Taobao seller center query.
Open the Taobao Seller Center and log in the seller account-account management-customer service diversion; After entering the customer service diversion page, you can view "real-time data" and "historical data". This does not include the data of logging in to the mobile phone.
Method 2: Business personnel query.
In the service insight of business personnel, the effect of personal customer service can be monitored in real time, and multi-dimensional data analysis such as time, day, week and month can be selected.
Inquire about individual customer service reception. The monitoring contents include customer service consultation, customer service reply, customer service non-reply, customer service reply rate, customer service consultation, average customer service response time, customer service first response time, customer service reply times, customer service 30-second response times, customer service non-reply times, customer service reception exceeding 1 hour, etc.
Query the conversion of a single customer service. The monitoring contents include customer service payment amount, customer service payment buyer number, customer service payment amount, customer service payment number, customer service unit price, customer service order amount, customer service order buyer number, customer service download number, customer service inquiry, order conversion rate, customer service inquiry-payment conversion rate, customer service inquiry number, etc.
Query a single customer service marketing. The monitored contents include customer service order amount, customer service part number, customer service payment amount and customer service payment number. You can also directly compare personal customer service and choose three customer service comparisons at will, which can be compared from two aspects: keyword indicators and marketing.
Method 3: third-party plug-in tool query.
Order the required third-party plug-in tools during the service period, and then use the plug-in to query the customer service data of the account.