First, the current situation of grid management in Haidian District
At present, the grid management in Haidian District has mainly established the corresponding organization, operation mechanism and technical platform in the field of urban management.
The first is the grid city management organization and staffing. District-level urban management supervision and command centers have been established, and 28 streets and towns have set up sub-centers for urban management and scientific and technological safety supervision (director level). At present, there are 365 urban management supervisors and 0/07 video supervisors, who are responsible for monitoring 8562 unit grids covering 430.8 square kilometers in the whole region. At present, there are nearly 3000 problems collected and dealt with every day.
The second is the operation mechanism of grid urban management. Urban management supervisors patrol and supervise the urban management within the responsibility grid according to the grid urban management handling standards. When urban management problems are found, they are reported to the information platform of the district urban management supervision and command center through mobile phones. District-level platforms are dispatched to relevant functional departments or streets, towns and villages according to responsibility standards. After the disposal, the responsible department shall feed back information to the district-level platform and apply for closing the case. District-level platform will close the case after verification.
The third is the support of data and technology platforms. In three phases, more than 20 attributes of1.4000 cities, such as constituent elements, location distribution, quantitative relationship, ownership units and responsible units, were investigated by dragnet, and the basic data results of urban management covering the whole region were formed, with the clarity rate of rights and responsibilities reaching over 80%, which basically clarified the urban management base of the whole region. Haidian district information city management system is built to support business applications, and Haidian district urban management basic data application system supports basic data management and application.
Two, actively learn from the brother district (county) social service grid management.
In terms of gridding, Dongcheng District and Chaoyang District of Beijing have strong representativeness, showing the advantages of refined gridding management.
As the originator of Beijing's grid management, Dongcheng District has established a new model and framework system of grid social service management, including the comprehensive command center of social service management, the comprehensive command sub-center of street social service management, the "three-level platform" of community social service management comprehensive workstation and the "four-level management" system of district, street, community and grid, and put forward the construction service system, information network system, organization and command system, stability prevention and control system, emergency response system and evaluation system. On the basis of comprehensive consideration of "people, land, things, things and organizations", Dongcheng District divides 17 streets and 205 communities into 589 social management grids, and each community is divided into 2 to 5 grids on average. Each grid is equipped with "seven forces", namely, grid administrator, grid assistant, grid policeman, grid supervisor, grid party branch secretary, grid judicial worker and grid firefighter. The basic information database has been established, and the working objectives of "people entering the house, households entering the house, houses entering the grid and grids entering the map" have been realized, ensuring clear base and clear situation.
As an innovation, Chaoyang District's "full-mode social service management system" has established a vertically independent supervision system and a "two-axis" working mechanism with separation of supervision and command and mutual restraint, and set up 33 grid supervisors and a supervisor team of 1478, all of which are independent of streets and towns and are under the vertical management of Chaoyang District Urban Management Supervision Center. The supervision work is directly responsible to Chaoyang District Party Committee and District Government. It is only responsible for the supervision, discovery and evaluation of urban management and social service management issues. The Urban Management Command Center is located in Chaoyang District Urban Management Brigade and is responsible for the command and dispatch of cases.
"Full-mode social service management system" has three main characteristics. First, the scope of supervision is wide, including various functional departments of district committees and governments, streets, towns and social units. The contents of supervision include 10, in which emergency management, urban management, comprehensive management and stability, and safety in production have been included in the plan, and social undertakings, social security, social services, economic trends, law and justice, and party building have been included in the plan. The professional supervision of food safety and public health is fully authorized by the relevant law enforcement departments, and the supervisor is responsible for the supervision of simple contents. Second, the supervision mechanism is smooth. In terms of working mechanism, a vertical supervision system directly responsible to the district Committee and government has been established. The supervision team is completely independent and has no interest relationship with management, law enforcement departments, streets and towns, which ensures the objectivity and comprehensiveness of the problems found by the supervision and enables the district party Committee and government to comprehensively and quantitatively grasp the regional situation and make decisions. In addition, supervision is above, and management and law enforcement are below. The power of supervision lies at the district level, and the power of management and law enforcement is mainly concentrated in streets and towns. The supervision work is mainly downward, and the supervision is powerful and effective. Give prominence to * * * with governance, and return some urban management responsibilities to society and individuals, so as to achieve the situation that the government and society * * * govern. Form credit evaluation results and publicize them within a certain range, strengthen and guide social units and individuals to assume corresponding social responsibilities and participate in urban management.
For the beneficial experience of brother districts (counties), Haidian District actively draws lessons from it, makes full use of network map technology and modern information technology, and explores socialized service management, which is the inheritance and development of urban management grid.
Third, the ideas and countermeasures of social service management grid in Haidian District
Haidian District generally divides 1 community into 1 or several grids, including people, places, things, things and organizations, and implements refined, information-based and dynamic service management, thus promoting the innovation of government public services and social management methods, making social service management power sink, responsibilities clear, resources integrated and efficient, and thus grasping it more clearly.
(A) clear guiding ideology and working principles
1. Guiding ideology. Driven by reform, starting from the reality of Haidian and based on grid urban management, "96 18 1" Zhongguancun hotline and video monitoring resources. Establish a relatively perfect dynamic quantitative supervision and evaluation and decision support mechanism, and gradually expand from urban management to social service management. Comprehensive use of modern information technology, pay attention to improving service efficiency and strengthening front-end management, solve urban management problems and resolve social contradictions.
2. Working principle. Make overall consideration, overall planning and top-level design for the innovation of social service management and grid social service management system in the whole region. Plan the key points of phased construction of grid social service management in a planned and step-by-step manner, and give full play to the role of grid social service management model in promoting and upgrading social management and service work.
Starting from the actual situation of various regions and departments, some streets, towns and social comprehensive service management pilot areas are selected to carry out related work first. Systematic consideration is given to grid social service management. According to the characteristics of service management subject, object and content, a mature item is incorporated into one item, and full coverage is gradually realized.
Fully integrate basic data resources such as people, places, events, events and organizations, fully connect and enjoy existing related business platforms, and maximize the utilization rate of government information resources.