China Mobile can bring my valid ID to the local mobile business hall, or inquire through the mobile phone business hall and the mobile phone online business hall, but it needs to change the mobile phone password, and the initial password cannot be used for any business. At the same time, you can also call the manual customer service number 10086 for consultation.
Method 2: Call the customer service hotline of China Mobile. If you don't have a mobile client in China or can't open the application, you can call the customer service hotline of China Mobile to check the phone bill balance. After calling the customer service hotline of China Mobile, you will be prompted to enter your mobile phone number and ID number.
You can query through WeChat as follows: first, open WeChat, click the plus sign on the Add page, and then click the Add Friend option in the pop-up menu bar, as shown in the figure below, and then go to the next step.
Download and log in to China Unicom APP, and click "Service-Inquiry-Telephone Charge/Detailed List-Remaining Telephone Charge" to inquire about the telephone charge balance. Log in to the online business hall of China Unicom, and click "Query-Call Charge Business Query-Account Balance" to query the call charge balance. Call Unicom's customer service hotline to check the phone bill balance.