The buyer's Taobao account number is the same as the seller's account number, and the question was not answered in time.

1, no contact. This is the most common situation at present. In order to better serve merchants, Taobao has launched a robot function, which can replace manual customer service to some extent. Just edit the FAQ. Usually when we enter the store for consultation, the robot is the first to reply to the information. One disadvantage of this function is that robots are not as good as real people. If we ask serious questions, the robot can't answer them. At this time, the customer service will not reply and ignore people. At this time, we only need to input: manual customer service, and there will be real customer service to help solve the problem of taking orders.

There are too many customers, or something is not in front of the computer for the time being. Some large shops have a large number of inquiries and a limited number of customers, so the reply will be slower. People are in a hurry, and customer service won't sit in front of the computer all day. If the customer is temporarily away from the computer, you will not be able to reply in time! If it is a relatively large shop, this situation will not last long. The customer service will come back in a few minutes or ten minutes, and will reply when you see the information. There are also some small shops that have no professional customer service and part-time shopkeepers, and may not reply to information in time. Ordinary customers who ignore people can wait patiently for a while. If there is no reply, I suggest considering changing stores.

3. There is a problem with the customer service professionalism, and I deliberately don't reply. This situation is rare. According to the normal situation, whether the seller or the customer service invited by the seller, it is necessary to receive the buyer's consultation. After all, as for customer service, if you can close the deal, you can increase your performance and get more commissions. This is their job. However, some customers have no professional quality, or Taobao shop training is unqualified, reply to the information to see the mood, or see that the customer's purchase intention is insufficient, especially when dealing with after-sales problems. As buyers, we can all feel this situation. Although the text is cold, it is intuitive, and we can probably guess what the computer is trying to do. In this case, it is recommended to pass directly and choose other stores to buy. If it is the communication of after-sales problems, it is recommended to contact directly to reflect the situation. If you contact customer service because of after-sales problems, the customer service fails to reply continuously, or deliberately refuses to deal with the problem, you can give evidence and complain to Taobao's human customer service.