The service hotline 2650 123 of Zhuhai Public Transport Company is a service organization set up by Zhuhai Public Transport Co., Ltd. to receive and handle various opinions and suggestions, provide guidance and service consultation, and help find lost things. It is a bridge between bus companies, society and passengers. Its main functions are:
1. query: provide all-round information such as bus policy, IC card sale, line direction, line adjustment and new development. ?
2. Guided ride: provide passengers with ride and transfer modes. ?
3. Looking for something: Help passengers find something they forgot on the bus. ?
4. Complaint: Accept passengers' opinions on bus operation (safety, service, sanitation, etc.). )?
5. Communication: Understand the suggestions and needs of passengers. ?
Extended data
The service tenet of Zhuhai bus service hotline:
Since the hotline 2650 123 was opened in August 2000, it has adhered to the principle of "customer first, service first", seriously accepted every call, all kinds of letters, visits, the mayor's hotline and matters assigned by superiors, and handled and responded in strict accordance with norms and procedures. ?
The staff will carefully record the opinions and suggestions put forward by passengers, and handle and reply on the basis of investigation and understanding. If you can't reply at that time, you will handle and reply within five working days; Grassroots units and complex and important matters shall be handled and answered within five working days in principle.
Zhuhai Gong * * * Transportation Group Co., Ltd.-Service Commitment