12345 "the mayor's public telephone is an important bridge for the government to contact the masses, an important way for the government to interact with the citizens, and an important platform for the citizens to make suggestions and suggestions for urban development. Through the hotline 12345, you can complain and report the situation encountered by citizens. It is feasible to complain about the school through 12345, and according to the requirements, 12345 should keep the complainant confidential. However, under the following circumstances, the respondent may know your information. The first is the unit procedure requirements for the transfer of 12345. Although 12345 will keep the complainant confidential, 12345 is only a platform. When it receives the complaint information, it will transfer the relevant information to the unit or department that has the right to handle the complaint.
Whether it is a public school or a private school, if there are arbitrary charges or corporal punishment by teachers, you can report to your school. After reporting, the local education bureau will conduct a thorough investigation according to the report. If the report is true, the school will face corresponding punishment. After the punishment, some penalties will be imposed on the school, which may affect some grading or word-of-mouth problems of the school. Therefore, the school is afraid of such reports, so it can boldly safeguard its legitimate rights and interests before the law. 12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures; 2 complaints, opinions and suggestions on administrative management, social management and public services; 3. Non-emergency management and service for help within the scope of administrative authority; 4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
Note: The actual situation varies from place to place, and the local government documents shall prevail.
Legal basis: Article 74 of the Education Law collects fees from schools or other educational institutions in violation of relevant state regulations, and the government shall order the refund of the fees collected; The directly responsible person in charge and other directly responsible personnel shall be punished according to law.