100 10 is the customer service number of China Unicom. You can get multi-directional customer service through "100 10" and "1001"hotlines, and at the same time "100654".
China Unicom constantly adopts new technologies and establishes new networks to provide customers with quality customer service. "Customer-centered, innovative service" is the consistent pursuit of China Unicom.
In order to solve all kinds of problems and difficulties encountered by users in the process of using China Unicom's services and meet the diversified and personalized service needs of users, China Unicom adopted advanced call center technology and set up a 100 10 toll-free customer service hotline and1001phone bill all over the country. Through the "100 10" and "1001"hotlines, users can get multi-faceted customer service, and "100 18" can also serve China Unicom.
The call center 100 10 and1001service hotline provide 24-hour free service, which is the link between Unicom users and Unicom. At the same time, the customer service representative will provide users with the first question responsibility system, and ensure that users' questions are answered within the agreed time limit through closed-loop and standardized processing procedures, thus realizing Unicom's service commitment to users. China Unicom has also established a fast service channel for VIP customers and big customers, and selected excellent customer service representatives with rich experience and excellent skills as VIP service professionals to provide more efficient and high-quality services.
At the same time, Zhengzhou Unicom also organized the on-site listening work of the hotline of the business management department, requiring the business management department to listen to the channel at least once a week for 100 10 for half a day. Through "listening", we can optimize the process and formulate norms, so as to find a problem, solve a class of problems, sort out a process, formulate a set of norms and improve a system. ? [2]?
Call the "100 1 1" telephone charge line to provide the national "one-card charge" recharge service for China Unicom users.
Call "10 190 1", and the specific phone bill will be sent to the user's mobile phone by SMS (applicable to Guangdong Unicom Worldwind users and quasi-prepaid users).
Call the "100 10" customer service hotline, and follow the voice instructions to enjoy the services provided by customer service representatives, such as business consultation, business self-acceptance, complaint reporting, etc.
Call the "100 18" customer club hotline, and you can enjoy membership services such as communication, business travel, leisure, entertainment, tourism, finance, insurance and transportation, and experience an extraordinary and distinguished life.
When a new user starts up for the first time, he will receive a message greeting: "Dear users, welcome to become a user of China Unicom."
In order to facilitate users' domestic travel, China Unicom has set up a family service project. When entering other provinces, users will receive a short message "Dear users, welcome to * * province", and at the same time prompt to call 100 10 to get the service of the local customer service center and the hotel reservation telephone number "114".
In order to facilitate users to travel abroad, China Unicom has set up a free international roaming customer service hotline "+8618618610010". When users dial this number abroad, they can learn about the opening situation, coverage, tariff standard, dialing method, customer service phone number and other consulting information of mobile operators in their countries or regions, and can also help users deal with emergency affairs such as communication problems encountered abroad.
Brief introduction of customer service number
100 10 (customer service hotline): business consultation, business acceptance, complaint reporting and various manual services.
10016 (10016 special line): responsible for the return visit, retention and maintenance of users, and telemarketing.
100 1 1 (telephone charge recharge line): telephone charge recharge.
100 18 (customer club service hotline): club services such as basic service information inquiry, special service item inquiry and special service item acceptance.
+8618618610010 (international roaming customer service hotline): business consultation, complaint handling and emergency service.