The intelligent customer service robot has no reception ceiling, and can receive thousands of multi-channel visitors for consultation at the same time, with strong carrying capacity. This makes it unnecessary to wait in line no matter how many visitors consult at the same time. The customer service robot replies once every second, which reduces the customer loss caused by factors such as waiting in line and slow customer service response.
When the human customer service receives visitors, the robot can intelligently analyze the visitor problems that can be solved, and can directly reply to the visitor information. It can also automatically recommend relevant answers to the customer service, share the customer service pressure, and become an intelligent assistant of the customer service. Help enterprises release some manpower, let customer service spend more service time to answer questions, improve work efficiency, reduce customer service intensity and reduce customer service labor costs.
Intelligent customer service robot is an intelligent customer service system that uses artificial intelligence technology in customer service work such as pre-sales consultation, product service, after-sales maintenance and complaint management. With the increasingly rich application scenarios of artificial intelligence, integrating artificial intelligence technology into customer service posts is also the future development trend of enterprise customer service systems.
Through automatic dialogue, employees don't have to answer, so enterprises can save more time and money and assign employees to other work projects. Don't let your sales business or customer service spend all their time answering very basic questions, but take the initiative to find relevant conversations and join social listening tools.
Customers don't always know where to find the information they are interested in. In fact, your customers may not even know what they are interested in. Maybe they just heard about your brand and decided to search. By asking a series of qualified questions, you can guide users to the position that suits them best and find the information they need.
The most commonly used intelligent customer service robots provide quick answers in an emergency. However, enterprises without 24-hour manual support will not be able to provide customers with answers. Therefore, with the support of intelligent customer service robots, customers can get the information they need at any time.
Up to now, DeHelp intelligence has been applied in many industries, and has reached cooperation with well-known enterprises such as New Oxygen Technology, Winona, Giant, Himalayan and Bojue Travel. , and has strong technology in cloud call system, collection management system software, collection platform software, telephone software and so on. , and can provide timely and professional after-sales service for enterprises. Tel: 400-023-8882.