No matter whether the telecom business hall is mistreated by the salesperson or has any objection to the telecom tariff, you can express your appeal within a reasonable range.
1. Whether it is mobile, telecom or China Unicom, there is the same superior department, which is the Ministry of Industry and Information Technology, so complaining to the Ministry of Industry and Information Technology is the most effective and direct way;
2. Baidu input "Ministry of Industry and Information Technology", and the unit official website will appear. Click to enter;
3. After entering the homepage of the Ministry of Industry and Information Technology in official website, pull the page to the bottom and click the red icon "Telecom Complaint", as shown in the figure;
4. At this point, you have entered the telecom user complaint acceptance center under the Ministry of Industry and Information Technology. Don't fill in the information in a hurry. Click on the red font "Notice of Appeal" in the upper left corner;
5. Please read the contents of Telecom Complaint Notice carefully, then pull it to the bottom of the page, check "I have read the above notice" (note: it takes about five seconds to enter the page), and then click the big word "I want to complain" in the lower right corner;
6. Go back to the "Telecom User Complaint Acceptance Center" page, fill in the complaint content and your own information carefully, check the commitment below when the information is complete, and then click "Submit". After success, wait for the processing result of the Ministry of Industry and Information Technology;
7. In addition to filling in the complaint materials online, you can also complain by phone. The third step, official website will display the complaint hotline of telecom users, just dial it.
10000 is the comprehensive customer service desk of the telecom company. Responsible for telephone bill inquiry, business consultation, simple business handling, complaints, fault declaration and other services. It's free to call 10000 using China Telecom's landline and mobile phone.
China Telecom has built a comprehensive service window to realize the service concept of "one-stop access and one-stop purchase" for customer service. Adopt the national unified special service access code 10000, integrate the original special service numbers, take the telephone network as the main information exchange mode, and establish the rapid customer response center for basic telecom services and various telecom value-added services based on the customer service platform.
Extended data:
Size of China Telecom Company:
China Telecom Group Co., Ltd. has branches in 365,438+0 provinces (autonomous regions and municipalities) and America, Europe, Hong Kong, Macao and other places, and has a communication and information service network covering urban and rural areas throughout the country and reaching all parts of the world. A CDMA 3G network with the largest scale in the world, the earliest commercial use in China and the widest coverage has been built.
China Telecom Co., Ltd. and China Communications Service Co., Ltd., the two major listed companies, have formed a dual-share business pattern of main business and auxiliary business. China Telecom Co., Ltd. was listed in new york, Hong Kong in 2002, and China Communications Service Co., Ltd. was listed in Hong Kong in 2006.