Legal basis: Notice of the Ministry of Health on Further Strengthening the Construction of 12320 Public Health Service Telephone "12320" Health hotline is an important part of the construction of health service system, which undertakes to disseminate health laws, regulations and policy information to the public, popularize health knowledge and skills, accept public consultation, complaints and reports, and guide the masses to seek medical treatment scientifically. Public opinion monitoring, analysis, feedback and other important responsibilities of public health emergencies are important channels for health departments to transmit government information, understand social conditions and public opinions, respond to social concerns, and disseminate health knowledge. They are also important means to strengthen and innovate social management, make public public public health affairs and provide public health services. Further strengthening the construction of "12320" health hotline is of great significance for promoting the reform and development of health undertakings and building a harmonious socialist society.
All provincial health administrative departments should unify their thinking, raise awareness, earnestly enhance their sense of responsibility and urgency, incorporate the construction of "12320" health hotline into the overall situation of local health reform and development, formulate and improve the development plan of "12320" health hotline, carefully organize, strengthen measures, make solid progress, and pay close attention to this work.