1. Obey the leadership of the reception supervisor at the front desk and provide first-class reception services for guests according to the prescribed procedures and standards.
2. Be responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist security guards in handling them.
3. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis.
4. Be responsible for receiving and forwarding telephone calls, mails and letters, and record, sort out and file work information. 5. Be responsible for distributing company documents and notices, and make distribution records and keep them.
6. Cooperate with the reception supervisor to print, copy and write some documents.
7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk.
8. Keep the front desk area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in this area.
9. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.
10. Responsible for booking air tickets, train tickets, guest rooms, etc. For employees on business trips, register the itinerary and contact information of business trips.
1 1. Report all kinds of problems in the work in time and put forward suggestions for improvement.
12. Complete other or temporary work assigned by the leaders.
Hotel front desk job responsibilities:
1. Meet and exceed the expectations of customers and team members by providing confident service and teamwork.
2. Do anything reasonable to meet and exceed the expectations of the guests and provide value-added services for the guests.
3. In the process of check-in, check-out and check-in, provide quality service by answering the questions of the guests in a timely, effective and polite manner.
4. Check in, receive and greet the guest and welcome him/her to the hotel.
5. Answer guests' questions about the hotel.
6. Make arrangements for the special requirements put forward by the guests.
7. Check the work log of each shift, grasp the latest progress of the hotel, and update the work log for the next shift.
8. Cooperate with the luggage room, housekeeping department, reservation department and room service department to arrange customer service.
9. Reduce the loss of turnover by strictly observing all procedures of opening letters of credit and controlling inventory.
10. Ensure that all guests open letters of credit when checking in.
1 1. Complete the high settlement report and verify the accuracy of the registration information, supervise the guest's account and ensure that the hotel credit limit is met.
12. Comply with all credit opening and inventory control procedures to improve the timeliness of cash flow.
13. All information, name, address, payment method, etc. Confirm the reservation.
14. Search for the name, address and approval code of the guests who pay cash and credit cards.
15. Identify and record special payment instructions and notify the Finance Department.
16, and accurately complete the handover by obtaining the approval signature and authorization code.
17. Increase the turnover by providing upgraded rooms for guests and promoting hotel facilities and shops.
18. Show the working knowledge of all hotel services and facilities and help hotel guests effectively.
19, correctly handle the guest's mail, information and package, and ensure that the guest receives these items.
20. All problems or anomalies should be reported to the immediate superior immediately.
Responsibilities of company receptionist
I. Consultation and reception:
1. When answering customers' telephone inquiries, you should skillfully use standard language, answer telephone inquiries warmly and politely, and answer customers' training-related questions scientifically, patiently and pertinently, including the latest training arrangements, training/registration fees, training time, etc.
2. When receiving customers' visits, be proactive, enthusiastic, polite and considerate, and patiently answer customers' various questions about training. If you encounter difficult problems, you should coordinate with the teacher and solve them together to ensure customer satisfaction.
3. Make a good record of the consultation registration form, and fully reflect the personal information and training needs of customers, so as to provide favorable basis for customer tracking and company marketing decision in the later period.
4. Cultivate and improve business ability, be good at observing, treat differently and be flexible. For customers visiting for the first time, they should be given the latest training materials and a brief introduction to the training courses. When dealing with hesitant customer consultation, we should make clear the advantages of the training center, including teachers, hardware environment, training progress, training price, high pass rate, gold content of certificates, etc. Set up the corporate image of "training at ease, price at ease, examination at ease, holding certificates".
5. Assist the customer to fill in the registration information, and check whether the procedures are complete and complete. In case of special circumstances, a written application shall be submitted, which shall be declared according to the procedure of step-by-step application and implemented after approval.
Job responsibilities of customer service front desk reception in shopping malls
1, check the etiquette and clothing of employees every day, pay attention to the etiquette and courtesy of the department, and provide a good external image of the company;
2. Check the customer service workflow of employees to ensure the service quality;
3. Maintain good service order and provide high-quality customer service;
4. Do a good job in customer complaints and reception;
5. Set an example, advocate the business philosophy of "customer first" and put an end to disputes between employees and customers;
6. Do a good job in recruiting members and visiting major customers;
7. Responsible for receiving customers' telephone reservations and group shopping;
8. Guide the standardization of gift distribution, customer packaging and storage, and return and exchange;
9. Reasonably distribute the work of personnel in various positions in the region;
10, responsible for arranging the professional knowledge training and performance appraisal of employees;
1 1, responsible for arranging the release and tracking of news in the mall and ensuring the implementation of various promotional activities in the mall;
12. Assist in passenger flow guidance and security at entrances and exits;
13, responsible for environmental sanitation in the responsible area and providing customers with a good shopping environment;
14. Complete other tasks assigned by superiors.
Responsibilities of property customer service front desk reception
1, receiving daily calls from customers and accepting various service appointments;
2, accept customer consultation and complaint handling, timely guidance, and do a good job of tracking and return visit;
3. Customer complaint system entry;
4. Assist the group and the company to organize community owners' activities;
5. Complete various temporary tasks arranged by the department.
1) is responsible for the reception and answering of the management office, recording the owner's complaints and repair calls, and feeding them back to relevant departments in time.
2) Be responsible for receiving, sending and delivering the daily letters and faxes of the management office.
3) Be responsible for the occupancy and decoration of the business households.
4) Responsible for organizing and collecting the opinions of business owners.
5) Be responsible for the work on duty
6) Complete other work arranged by the leader.