12345 the main services of the public hotline are:
1. Consult the government information and public service information such as the work responsibilities, policies and regulations, working procedures, law enforcement procedures and administrative examination and approval of the organizer.
2. Non-emergency help within the responsibility of the organizer.
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development.
4, the administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports.
5. Other matters that should be accepted.
Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".
Generally complain online and keep the information and evidence sent by Didi company. Didi Company is at fault. If it is punished, it can claim compensation. Now we should notify Didi as soon as possible to see how the company responds. If the actor infringes upon the civil rights and interests of others due to his fault, he shall bear the tort liability.
Legal basis:
"Interim Measures for the Administration of Online Taxi Booking Service" Article 4 The competent department of transportation in the State Council is responsible for guiding the management of online taxi booking throughout the country. The transportation departments of the people's governments of all provinces and autonomous regions shall, under the leadership of the people's governments at the corresponding levels, be responsible for guiding the management of car rental within their respective administrative areas. Under the leadership of the people's government at the same level, the transportation departments of municipalities directly under the central government, cities divided into districts, county-level cities or other taxi administrative departments designated by the people's government (hereinafter referred to as taxi administrative departments) are responsible for the specific implementation of network car management. Other relevant departments shall, according to their statutory duties, carry out relevant supervision and management on the network car.