I still can't receive messages after Niu Qian's smart assistant is turned off.

Solution 1: First, we need to confirm whether the currently logged-in Niu Qian site corresponds to our own store. Here, let me give you an example. Suppose our store is located on platform 1688, then the message from customer service will be sent to our account on platform 1688. At this time, if we log in to Taobao account, we will definitely not receive the news. So we can use "Niu Qian Help and Feedback" and then click "Smart Detection" to confirm whether the account login is correct.

Solution 2: If it is not the case mentioned above, we can also check whether the store or the customer service of the store has been blacklisted, even if it is blacked out, we will not receive the news.

The Solution of No Message Displayed on Niu Qian Workbench

1. First, we need to check whether there is any blank space on the right side of the software chat window. If there is a blank, even if there is no button, we will restart the Niu Qian workbench. 2. We can also confirm whether the local database is damaged. First, we can send a message manually to see if it can be displayed. Secondly, you can also open the chat box to see if the right part can be displayed normally. If the left side of the chat box can be displayed and the right side cannot be displayed, it is that the DB is broken. We need to exit the Niu Qian workbench client first, then find Niu Qian's personal folder, delete or rename Niu Qian's personal folder, and finally log in to Niu Qian workbench again.