What's the difference between social security consultation 12333 and 12366?

12333 is a telephone consultation service for human resources and social security, which has played a great role in people's livelihood services. It not only becomes an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provides an important reference and basis for policy formulation, and also provides a channel to alleviate or solve problems, thus dissolving contradictions in the bud. At the same time, there are still some problems in system construction and business development in various places, which are mainly manifested in: the lack of unified standards and norms for system construction and business development; The form and content of telephone consultation service need to be further improved; Further research is needed in the interconnection of telephone consultation service systems in various places, the business collaboration between telephone consultation service system and core business system, the interaction between telephone consultation service system and 12333 website, and how to bring personnel services into the scope of telephone consultation service.

12333 When can I make a phone call?

12333 is the national unified social security service hotline. If you need to make a detailed inquiry about social security, you can call this number directly and charge according to the local telephone standard.

You can make corresponding inquiry according to the voice prompt after the connection, or transfer to manual service. Coverage is wide, and the contents that can be inquired include pension insurance, maternity insurance, employment, social security, labor remuneration and other 10 policy information.

It is both a consultation hotline and a hotline for workers' rights protection. Besides consulting, we also accept corresponding complaints, so please remember this hotline!

12333 What if I can't get through?

If you can't get through, you can call another time. Generally, the service hours of this service number will only be from 9 am to 5 pm from Monday to Friday. If you can't get through at other times, don't continue to call.

The national unified consulting service numbers of human resources and social security system are 12333 and 12370, of which 12333 is mainly used for business consulting of human resources and social security policies, government affairs disclosure, complaints and reports, social security account inquiry, and 12370 is mainly used for business-related business policies such as civil servant management and civil servant recruitment.

By the end of 20 12, more than 300 cities across the country had opened the service number of 12333, and more than 80% of them had opened consulting services. Since 2009, 12370 has served as the recruitment service hotline for civil servants of central state organs.