Second, the vocal skills again:
1, the speech speed is appropriate, and it is best to be consistent with the candidate's speech speed;
2. Have feelings;
3. Enthusiastic attitude.
Three, answer the phone should know:
1. Before the phone rings three times, immediately connect the phone and voluntarily report your company, name (as the case may be) and position;
2. Then ask the other company's name, name and contact information;
3. Record the contents of the call in detail (if necessary);
4. Common greetings: Good morning and good afternoon;