According to your description, I suggest you refer to the following information:
The contact information of your Gold Service Center is as follows:
Address: Bus No.8, No.2 and No.3, No.51,Shabihai Road, Wanchai, Xiangzhou District, Zhuhai, and get off at Wanchai Sha. Behind Gao Han Computer City; The signboard of the people's property insurance company came in; Tel: 0756-2135881/2230382/2135683.
Address: Shop KLOC-0/3, Building KLOC-0/Middle Zhenjiang Bay Road, Doumen District, Zhuhai, Guangdong. Take the bus and get off at the bus stop of Agricultural Bank of Jing 'an Town, and walk 20 meters to the next intersection. Tel: 0756-38727 18.
For the contact information of the Gold Medal Service Center, you can choose your province and city and the product type you use through the following websites:
/zh/support-drivers/e support/as CPPS . html
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network and ask an online engineer to help you solve the problem further.