1, rude and disrespectful: It is very important to be polite and respectful when communicating with customer service staff. Avoid using offensive, insulting or offensive language. A cordial and friendly attitude helps to establish a positive dialogue atmosphere and get better help.
2. Unclear and vague: When describing a problem or asking a question, be sure to express it clearly and concisely, and provide relevant details. Avoid vague or ambiguous descriptions, which may lead to the customer service staff not accurately understanding your problem and giving appropriate solutions.
3. No relevant information: Before contacting customer service, it is best to prepare relevant information, such as order number, account information, specific problem description or screenshot. This information will help customer service personnel to understand and solve problems faster.
4. Impatience and uncooperative: Sometimes it may take time and patience to solve the problem. Avoid showing excessive impatience or uncooperative attitude, cooperate with customer service staff and respect their work.
5. Don't record communication records: In order to follow up the problem and ensure that it is properly solved, it is best to record communication records with customer service personnel, including date, time, who you talked to, what problems you talked about and solutions.
Correct practice of consulting the rules of double eleven activities
If you find any mistakes or questions in the rules of the Double Eleven activities, the best way is to contact the relevant customer service department for consultation and solution. Here are some possible steps:
1. Find contact information: Go to Activity official website or the shopping platform to find customer service contact information. Customer service calls, online chats and emails are usually provided to contact the customer service team.
2. Describe the problem: When communicating with the customer service staff, clearly and accurately describe the mistakes or problems you found in the Double Eleven activity rules. Provide relevant details and screenshots to help them better understand the problem.
3. Seek a solution: explain the desired solution to the customer service staff, such as modifying the rules, providing a clearer explanation or giving appropriate compensation.