1. Dispute mediation: accepting disputes between financial consumers and financial institutions (such as banks, insurance companies and securities companies). ), the use of mediation mechanism, with the help of professional mediators, to urge both parties to reach a settlement agreement voluntarily, so as to solve the dispute.
2. Providing consulting services: providing financial consumers with consulting services on laws and regulations, financial products and contract terms. Help consumers understand their rights and obligations, and guide consumers to safeguard their rights reasonably.
3. Protecting consumers' rights and interests: We are committed to protecting the legitimate rights and interests of financial consumers from infringement, promoting the standardized operation of financial institutions through mediation, and maintaining the order of financial markets.
4. Case management and investigation: review, register and file the received mediation application, and conduct necessary investigation and analysis of the disputed facts to provide a basis for mediation.
5. Linking up the judicial process: The work results of some financial mediation centers can be recognized by the judicial organs, and the agreements reached through mediation can be applied for judicial confirmation and enforced.