Is the so line of cloud customer service online anytime and anywhere?

Cloud customer service online anytime, anywhere. According to relevant information, the so line of cloud customer service is online anytime and anywhere, and the complaint telephone number of Tmall manual customer service is 24 hours. But it does not rule out that you can't make a phone call. It is suggested to make a telephone consultation at 9: 00 am-12 and 2: 00 pm-6: 00 pm.