2. If you are not satisfied with the telephone complaint, you can search official website of the State Post Bureau through Baidu, and then click Register.
3. After the registration is successful, log in to the account, click on the home page and I want to appeal or click on the online appeal.
4. Read the notice of appeal, and then click the Read button.
5. Finally, fill in the complaint information, mark it with an asterisk as required, and then click the Submit Complaint button.
6. How to view the complaint consultation information: Click on the left column of My Information to view the complaint consultation information.
7. Precautions: The complaint accepting institution shall complete the handling within 30 days from the day after receiving the complaint. If you can answer on the spot, answer on the spot; If you can't answer on the spot, you should make a decision on accepting or not accepting the complaint within 5 days after receiving it, and notify the complainant.
Consumer complaints should meet the following conditions: first, the complainant is the direct interested party in the complaint case; Second, there is a clear respondent; Third, there are concrete facts; Fourth, after complaining to postal operators for 30 days (60 days for international business), they did not reply, or they were dissatisfied with the handling and reply of postal operators; Fifth, consumers should provide their own name, telephone number, mailing address, postal code, appellee's name and address, appeal request, reasons, relevant evidence and appeal date; Sixth, the complainant shall file a complaint within one year from the date of complaint.